{"id":64244,"date":"2023-08-10T04:57:02","date_gmt":"2023-08-10T04:57:02","guid":{"rendered":"https:\/\/www.zaptest.com\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza"},"modified":"2023-08-10T04:57:02","modified_gmt":"2023-08-10T04:57:02","slug":"10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza","status":"publish","type":"post","link":"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza","title":{"rendered":"10 procese, aplica\u021bii \u0219i opera\u021biuni pe care RPA (Robotic Process Automation) le poate gestiona \u0219i automatiza!"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A <\/span><a href=\"https:\/\/www.researchnester.com\/reports\/hyper-automation-market\/3960\"><br \/>\n  <span style=\"font-weight: 400;\">un raport recent realizat de Research Nester <\/span><br \/>\n<\/a> <span style=\"font-weight: 400;\">sugereaz\u0103 c\u0103 dou\u0103 treimi din sarcinile de management vor fi automatizate p\u00e2n\u0103 \u00een 2024. Robotic Process Automation (RPA) este o solu\u021bie software extrem de versatil\u0103, care va fi esen\u021bial\u0103 \u00een aceast\u0103 transformare a lumii afacerilor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Firmele de orice fel pot utiliza RPA pentru a automatiza o gam\u0103 variat\u0103 de procese, aplica\u021bii \u0219i opera\u021biuni, cu beneficii tangibile, printre care se num\u0103r\u0103 economisirea de timp \u0219i bani \u0219i cre\u0219terea productivit\u0103\u021bii \u0219i a satisfac\u021biei angaja\u021bilor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Acest articol va eviden\u021bia unele dintre cele mai bune moduri \u00een care echipele pot folosi <\/span><a href=\"https:\/\/www.zaptest.com\/rpa\"><br \/>\n  <span style=\"font-weight: 400;\">RPA<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> pentru a stimula eficien\u021ba, a reduce costurile \u0219i a debloca noi niveluri de productivitate.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #b90000;color:#b90000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #b90000;color:#b90000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#10_procese_de_afaceri_manuale_aplicatii\" >10 procese de afaceri manuale, aplica\u021bii,<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#si_operatiuni_facilitate_de_RPA\" >\u0219i opera\u021biuni facilitate de RPA<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#1_Introducerea_datelor\" >#1. Introducerea datelor<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#2_Procesarea_returului\" >#2. Procesarea returului<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#3_Imbarcarea_la_bord\" >#3. \u00cembarcarea la bord<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#4_Generarea_de_rapoarte\" >#4. Generarea de rapoarte<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#5_Conformitatea_KYC_si_AML\" >#5. Conformitatea KYC \u0219i AML<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#6_Automatizarea_salarizarii\" >#6. Automatizarea salariz\u0103rii<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#7_Marketing\" >#7. Marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#8_Verificari_de_credit\" >#8. Verific\u0103ri de credit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#9_Monitorizarea_si_compararea_preturilor\" >#9. Monitorizarea \u0219i compararea pre\u021burilor<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.zaptest.com\/ro\/10-procese-aplicatii-si-operatiuni-pe-care-rpa-robotic-process-automation-le-poate-gestiona-si-automatiza\/#10_Programarea_si_urmarirea_expedierilor\" >#10. Programarea \u0219i urm\u0103rirea expedierilor<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"10_procese_de_afaceri_manuale_aplicatii\"><\/span><strong>10 procese de afaceri manuale, aplica\u021bii,  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"si_operatiuni_facilitate_de_RPA\"><\/span><strong>\u0219i opera\u021biuni facilitate de RPA  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Pia\u021ba automatiz\u0103rii proceselor robotice se extinde \u00eentr-un ritm incredibil. \u00cen func\u021bie de sursa pe care o crede\u021bi, rata de cre\u0219tere anual\u0103 compus\u0103 (CAGR) a industriei pentru urm\u0103torii \u0219apte ani este prognozat\u0103 \u00eentre  <\/span><a href=\"https:\/\/www.fortunebusinessinsights.com\/robotic-process-automation-rpa-market-102042\"><br \/>\n  <span style=\"font-weight: 400;\">20%<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> la <\/span><a href=\"https:\/\/www.grandviewresearch.com\/industry-analysis\/robotic-process-automation-rpa-market\"><br \/>\n  <span style=\"font-weight: 400;\">40%<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Este clar c\u0103 liderii de afaceri consider\u0103 c\u0103 investi\u021biile \u00een RPA reprezint\u0103 o parte esen\u021bial\u0103 a strategiilor lor de transformare digital\u0103. Pe m\u0103sur\u0103 ce firmele care g\u00e2ndesc cu anticipa\u021bie \u00eembr\u0103\u021bi\u0219eaz\u0103  <\/span><a href=\"https:\/\/www.zaptest.com\/hyperautomation\"><br \/>\n  <span style=\"font-weight: 400;\">hiperautomatizare<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">, RPA va ajunge la o adoptare aproape universal\u0103.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Echipele care adopt\u0103 acest software vor avea un avantaj fa\u021b\u0103 de concuren\u021bi, deoarece RPA va putea gestiona opera\u021biuni precum introducerea datelor, procesarea facturilor \u0219i a pl\u0103\u021bilor, sarcini de servicii pentru clien\u021bi, integrarea angaja\u021bilor \u0219i multe altele.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Iat\u0103 c\u00e2teva dintre sarcinile pe care aceast\u0103 tehnologie le poate automatiza, permi\u021b\u00e2nd \u00eentreprinderilor s\u0103 \u00ee\u0219i utilizeze resursele mai \u00een\u021belept.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Introducerea_datelor\"><\/span><strong>#1. Introducerea datelor<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Introducerea datelor este o func\u021bie de afaceri vital\u0103 \u00een era digital\u0103. Cu toate acestea, este, de asemenea, unul dintre cele mai repetitive \u0219i plictisitoare procese manuale. De asemenea, se confrunt\u0103 cu o rat\u0103 ridicat\u0103 a erorilor umane.  <\/span><span style=\"font-weight: 400;\">Implementarea automatiz\u0103rii este foarte util\u0103 pentru companiile care gestioneaz\u0103 o mul\u021bime de date.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA va fi capabil s\u0103 se ocupe de opera\u021biuni precum:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extragerea de date din diverse surse, inclusiv din software de la ter\u021bi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reducerea la minimum a erorilor umane \u0219i asigurarea calit\u0103\u021bii \u0219i integrit\u0103\u021bii datelor.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accelerarea proceselor de introducere a datelor  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extragerea \u0219i cur\u0103\u021barea datelor pentru a se asigura c\u0103 acestea sunt structurate corespunz\u0103tor pentru bazele de date centralizate<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00cen ultimul <\/span><a href=\"https:\/\/digital.gov\/2022\/01\/26\/assessing-the-state-of-federal-robotic-process-automation-rpa\/\"><br \/>\n  <span style=\"font-weight: 400;\">raport anual digital.gov din 2022<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">, organiza\u021bia a sugerat c\u0103 a ajutat guvernul federal s\u0103 reduc\u0103 aproximativ 1,5 milioane de ore de lucru prin utilizarea RPA. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">Un studiu de caz eviden\u021biat \u00een raport arat\u0103 modul \u00een care Naval Supply System Command (NAVSUP) a utilizat RPA pentru a cre\u0219te valoarea \u0219i eficien\u021ba misiunii sale de reducere a polu\u0103rii \u0219i a materialelor periculoase rezultate din opera\u021biunile sale maritime.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00cen special, RPA a permis organiza\u021biei s\u0103 reduc\u0103 introducerea manual\u0103 a datelor \u00een instrumentul de planificare a resurselor \u00eentreprinderii (ERP) al Marinei. Procesele automatizate includ citirea \u0219i capturarea datelor dintr-o aplica\u021bie bazat\u0103 pe web \u0219i trimiterea lor c\u0103tre ERP. Responsabilul tehnic al NAVSUP sugereaz\u0103 c\u0103 adoptarea RPA a redus instruirea de la c\u00e2teva zile sau s\u0103pt\u0103m\u00e2ni la doar c\u00e2teva minute. \u00cen general, procesul a permis economisirea a peste 6 000 de ore de munc\u0103 manual\u0103 pe an.<\/span><\/p>\n<p><a href=\"https:\/\/www.navsup.navy.mil\/Products-Services\/Hazardous-Material-Management\/\"><span style=\"font-weight: 400;\">Pute\u021bi citi mai multe despre acest proiect aici.  <\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Procesarea_returului\"><\/span><strong>#2. Procesarea returului<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Dup\u0103 cum \u0219tie oricine care conduce o afacere de comer\u021b electronic, procesarea retururilor este o sarcin\u0103 care necesit\u0103 mult timp. <\/span><a href=\"https:\/\/ecommercefastlane.com\/7-ecommerce-returns-statistics-that-will-blow-your-mind\/\"><br \/>\n  <span style=\"font-weight: 400;\">Ratele medii de returnare pentru platformele de comer\u021b electronic se situeaz\u0103 la 18,1%.<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">, alte estim\u0103ri suger\u00e2nd c\u0103 num\u0103rul este mai aproape de un uluitor 30%. <\/span> <span style=\"font-weight: 400;\">Prelucrarea retururilor este una dintre acele sarcini care nu adaug\u0103 valoare portofoliului de comenzi. Cu toate acestea, e\u0219ecul de a face acest lucru \u00een mod eficient poate afecta reputa\u021bia unei \u00eentreprinderi \u0219i poate duce la pierderea de clien\u021bi.  <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Procesarea unei declara\u021bii con\u021bine mai multe etape manuale. RPA va fi capabil s\u0103 se ocupe de opera\u021biuni precum:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Citirea \u0219i extragerea informa\u021biilor din comunicarea clientului \u0219i ad\u0103ugarea acestora \u00een sistemul de comenzi de retur.  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gestionarea retururilor, r\u0103spunz\u00e2nd clien\u021bilor, trimi\u021b\u00e2nd etichete de expediere \u0219i urm\u0103rind returul.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coordonarea retururilor sau schimburilor prin autorizarea tranzac\u021biilor \u0219i actualizarea conturilor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comunicarea cu clientul \u00een fiecare etap\u0103 a c\u0103l\u0103toriei, oferind actualiz\u0103ri de urm\u0103rire \u0219i termene limit\u0103<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">O politic\u0103 solid\u0103 de retur conteaz\u0103. Shippo, o platform\u0103 american\u0103 de integrare a software-ului de transport maritim, a \u00eemp\u0103rt\u0103\u0219it rezultatele unui  <\/span><a href=\"https:\/\/goshippo.com\/blog\/2022-returns-report\/\"><br \/>\n  <span style=\"font-weight: 400;\">sondaj recent<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> care sugereaz\u0103 c\u0103 peste opt din zece clien\u021bi citesc politica de returnare a unei companii \u00eenainte de a cump\u0103ra bunuri, iar aproape jum\u0103tate vor alege furnizori alternativi dac\u0103 politica nu este pe placul lor. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">Automatizarea politicii de retur este transformatoare pentru opera\u021biunile de comer\u021b electronic aglomerate, deoarece permite personalului s\u0103 se concentreze asupra sarcinilor care genereaz\u0103 venituri \u0219i fidelizeaz\u0103 clien\u021bii.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Imbarcarea_la_bord\"><\/span><strong>#3. \u00cembarcarea la bord<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Valoarea unor experien\u021be solide de integrare a devenit foarte evident\u0103 \u00een ultimii ani. \u00cembarcarea utilizatorilor ocup\u0103 cea mai mare parte a aten\u021biei din cauza efectului s\u0103u asupra rezultatelor. Cu toate acestea, integrarea angaja\u021bilor \u0219i a furnizorilor ter\u021bi sunt procese critice care merit\u0103, de asemenea, aten\u021bie. Firmele au o singur\u0103 \u0219ans\u0103 de a face o prim\u0103 impresie, iar dac\u0103 o fac bine, aceasta este un predictor semnificativ al unor rela\u021bii puternice \u0219i durabile.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Cu toate acestea, procesul de integrare implic\u0103 o mul\u021bime de elemente \u00een mi\u0219care. Unele dintre procesele manuale includ:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Completarea formularelor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Colectarea \u0219i prelucrarea datelor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Citirea \u0219i preg\u0103tirea documentelor \u0219i a contractelor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verific\u0103ri de antecedente<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comunicare de tip &#8222;dus-\u00eentors<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Amalgamul de sarcini care rezult\u0103 reprezint\u0103 o povar\u0103 administrativ\u0103 care poate \u00eencetini opera\u021biunile. Automatizarea procesului de integrare are mai multe beneficii, printre care:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O mai mare transparen\u021b\u0103 prin intermediul analizelor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00cembun\u0103t\u0103\u021birea coordon\u0103rii interdepartamentale<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Costuri mai mici<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reducerea riscurilor \u0219i a \u00eent\u00e2rzierilor  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cre\u0219terea conformit\u0103\u021bii<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">De\u0219i exist\u0103 elemente ale procesului de integrare care necesit\u0103 o abordare mai personal\u0103, multe etape pot fi automatizate. <\/span><a href=\"https:\/\/www.rdglobalinc.com\/rpa-robotic-process-automation-case-study\/\"><br \/>\n  <span style=\"font-weight: 400;\">C\u00e2teva studii de caz<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> arat\u0103 cum departamentele de resurse umane au economisit 2000 de ore de lucru pe an \u0219i au redus timpul de integrare cu peste 80%.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Generarea_de_rapoarte\"><\/span><strong>#4. Generarea de rapoarte<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Generarea de rapoarte este crucial\u0103 pentru majoritatea firmelor. Aceasta ajut\u0103 conducerea s\u0103 fie la curent cu tendin\u021bele din cadrul \u00eentreprinderii \u0219i s\u0103 ia decizii bazate pe date. Cu toate acestea, colectarea tuturor acestor date \u00eentr-un singur loc poate consuma mult timp.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Una dintre marile provoc\u0103ri \u00een ceea ce prive\u0219te raportarea este frecven\u021ba. \u00cen func\u021bie de organiza\u021bie sau de scop, rapoartele pot fi necesare zilnic, s\u0103pt\u0103m\u00e2nal sau lunar. \u00cen multe scenarii, acestea sunt necesare la cerere. Culegerea tuturor datelor din diferite surse poate necesita o coordonare considerabil\u0103, adesea ob\u021bin\u00e2ndu-se informa\u021bii din surse de date disparate \u0219i nestructurate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA permite profesioni\u0219tilor din HR, finan\u021be, marketing sau alte departamente s\u0103 adune rapid informa\u021bii dintr-o gam\u0103 larg\u0103 de surse. Robo\u021bii pot fi antrena\u021bi s\u0103 colecteze date din e-mailuri, foi de calcul, baze de date \u0219i o gam\u0103 larg\u0103 de aplica\u021bii.  <\/span><span style=\"font-weight: 400;\">Stabilirea acestor sarcini pentru intervale specifice ajut\u0103 la reducerea unei mari p\u0103r\u021bi din procesul de raportare.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Raportarea \u00eenseamn\u0103 mult mai mult dec\u00e2t enumerarea de fapte \u0219i cifre. \u00cen timp ce statisticile implicate sunt \u00een mod clar esen\u021biale, adev\u0103rata lor valoare const\u0103 \u00een generarea de informa\u021bii valoroase. \u00cen multe privin\u021be, acest lucru face din ei un caz clasic de utilizare a RPA, deoarece tehnologia \u00eei ajut\u0103 pe lucr\u0103tori \u0219i \u00eei ajut\u0103 s\u0103 produc\u0103 o munc\u0103 mai bun\u0103.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA permite o diviziune eficient\u0103 a muncii care maximizeaz\u0103 resursele. Robo\u021bii pot asambla rapid date dintr-o gam\u0103 larg\u0103 de surse, \u00een timp ce lucr\u0103torii umani pot contextualiza \u0219i \u00een\u021belege datele. Companiile pot economisi ore \u00een fiecare s\u0103pt\u0103m\u00e2n\u0103 sau lun\u0103, care se acumuleaz\u0103 rapid. Este o \u00eembinare perfect\u0103 \u00eentre eficien\u021ba robo\u021bilor \u0219i creativitatea uman\u0103.  <\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Conformitatea_KYC_si_AML\"><\/span><strong>#5. Conformitatea KYC \u0219i AML<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Obliga\u021biile de cunoa\u0219tere a clientelei (KYC) afecteaz\u0103 o mul\u021bime de companii diferite. B\u0103ncile \u0219i institu\u021biile financiare, creditorii, FinTech-urile, firmele de pariuri, brokerii \u0219i multe altele sunt obligate s\u0103 colecteze \u0219i s\u0103 gestioneze datele \u0219i documentele clien\u021bilor pentru a contribui la respectarea reglement\u0103rilor privind combaterea sp\u0103l\u0103rii banilor (AML).  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Din nou, aceste obliga\u021bii nu adaug\u0103 venituri \u00een portofoliul de comenzi. Cu toate acestea, nerespectarea normelor d\u0103uneaz\u0103 \u00eentreprinderilor sub form\u0103 de amenzi \u0219i daune la adresa reputa\u021biei. Pur \u0219i simplu, aceste sarcini sunt candida\u021bii ideali pentru automatizare.  <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">RPA va fi capabil s\u0103 se ocupe de opera\u021biuni precum:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Citirea \u0219i analizarea datelor \u0219i documentelor clien\u021bilor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validarea informa\u021biilor despre clien\u021bi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compilarea \u0219i verificarea datelor clien\u021bilor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Efectuarea evalu\u0103rilor de risc<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comunicarea cu clien\u021bii<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">City Union Bank (CUB), <\/span><a href=\"https:\/\/www.expresscomputer.in\/rpa\/we-have-seen-strong-traction-for-automation-solutions-in-banking-and-financial-sector\/51322\/\"><br \/>\n  <span style=\"font-weight: 400;\">o banc\u0103 de top din sudul Indiei, a implementat automatizarea pentru a se ocupa de KYC \u0219i de deschiderea de conturi<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">RPA activat:  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O reducere de 66% a for\u021bei de munc\u0103  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O accelerare de 7 ori a deschiderii de conturi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rate de eroare mult reduse<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00cen general, acestea sunt rezultate excelente care eviden\u021biaz\u0103 modul \u00een care RPA ajut\u0103 \u00eentreprinderile s\u0103 se dezvolte.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Automatizarea_salarizarii\"><\/span><strong>#6. Automatizarea salariz\u0103rii<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Salarizarea consum\u0103 mult timp pentru \u00eentreprinderile de orice dimensiune. \u00centreprinderile mari au un num\u0103r considerabil de angaja\u021bi de pl\u0103tit, \u00een timp ce firmele mai mici nu au \u00eentotdeauna bugetul necesar pentru un personal dedicat salariz\u0103rii.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exist\u0103 mai multe motive pentru care procesarea salariilor este un candidat excelent pentru RPA. Pentru \u00eenceput, implic\u0103 sarcini de volum mare, bazate pe reguli. De fapt, o mare parte din activitatea implicat\u0103 intr\u0103 \u00een categoria prelucr\u0103rii datelor. Procesarea manual\u0103 a salariilor implic\u0103 colectarea de date, raportarea cheltuielilor, calcularea impozitelor, beneficii \u0219i alte complexit\u0103\u021bi.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Beneficiile RPA pentru automatizarea salariz\u0103rii includ o vitez\u0103 mai mare, acurate\u021be, economii de costuri \u0219i o mai mare respectare a conformit\u0103\u021bii. A  <\/span><a href=\"https:\/\/fulcrumdigital.com\/case-studies\/saving-200k-via-rpa-in-hospitality\/\"><br \/>\n  <span style=\"font-weight: 400;\">studiu de caz de la un mare grup de ospitalitate<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> arat\u0103 poten\u021bialul RPA pentru salarizare: ace\u0219tia \u0219i-au redus costurile de procesare a salariilor cu aproximativ 90%, economisind 200 000 de dolari pe an. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Marketing\"><\/span><strong>#7. Marketing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Condi\u021biile economice dificile din ultima vreme i-au for\u021bat pe liderii de afaceri s\u0103 analizeze posibilitatea de a face reduceri bugetare. Ca \u00eentotdeauna, departamentele de marketing sunt printre primele care resimt efectele \u00eencetinirii economice. Echipele de generare a veniturilor trebuie s\u0103 &#8222;fac\u0103 mai mult cu mai pu\u021bin&#8221;, ceea ce reprezint\u0103 o sarcin\u0103 dificil\u0103 \u00een contextul actual.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Costurile de achizi\u021bie a clien\u021bilor (CAC) au sc\u0103pat de sub control \u00een ultimii ani. G\u0103sirea de noi afaceri a devenit at\u00e2t de competitiv\u0103 pentru unele firme \u00eenc\u00e2t afecteaz\u0103 profitabilitatea general\u0103.  <\/span><span style=\"font-weight: 400;\">RPA poate ajuta echipele de marketing prin automatizarea multor sarcini repetitive \u0219i care necesit\u0103 mult timp, implicate \u00een cre\u0219terea veniturilor.  <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00centr-un context de marketing, RPA va putea s\u0103 se ocupe de sarcini precum:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatizarea campaniilor de informare prin SMS, e-mail \u0219i social media<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Licita\u021bia de anun\u021buri PPC pe Google \u0219i Facebook Ads<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Testarea A\/B a anun\u021burilor pentru a asigura eficien\u021ba maxim\u0103 a anun\u021burilor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rularea rapoartelor SEO pentru cuvinte cheie \u0219i eficien\u021ba campaniei<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Punctarea \u0219i calificarea clien\u021bilor poten\u021biali<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">De fapt, automatizarea este at\u00e2t de eficient\u0103 pentru marketing, \u00eenc\u00e2t \u00een ultimii ani au ap\u0103rut numeroase programe dedicate pentru a se ocupa de aceast\u0103 sarcin\u0103. Un dezavantaj este faptul c\u0103 unele dintre aceste instrumente sunt costisitoare sau necesit\u0103 o reducere a bugetului publicitar, dar f\u0103r\u0103 o garan\u021bie absolut\u0103 a rezultatelor.  <\/span><span style=\"font-weight: 400;\">Instrumentele RPA permit \u00eentreprinderilor s\u0103 \u00ee\u0219i construiasc\u0103 propriile versiuni ale acestor ma\u0219ini, care s\u0103 se potriveasc\u0103 obiectivelor \u0219i pachetelor de software.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Verificari_de_credit\"><\/span><strong>#8. Verific\u0103ri de credit<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Verific\u0103rile de credit reprezint\u0103 o parte esen\u021bial\u0103 a controlului de diligen\u021b\u0103. De\u0219i protejarea afacerii dvs. ar trebui s\u0103 fie o prioritate absolut\u0103, multe echipe neglijeaz\u0103 s\u0103 depun\u0103 eforturi. Ca urmare, ei pl\u0103tesc pentru asta pe termen lung.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exist\u0103 mai multe scenarii \u00een care \u00eentreprinderile trebuie s\u0103 fac\u0103 verific\u0103ri de credit. De exemplu, atunci c\u00e2nd accept\u0103 noi clien\u021bi, furnizori sau angaja\u021bi. \u00cen plus, verific\u0103rile de credit fac parte, de asemenea, din conformitatea general\u0103 atunci c\u00e2nd se angajeaz\u0103 noi furnizori.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Verific\u0103rile de credit automatizate sunt benefice pentru \u00eentreprinderi \u00een mai multe moduri. \u00cen primul r\u00e2nd, sunt rapide, ceea ce \u00eembun\u0103t\u0103\u021be\u0219te considerabil timpul de luare a deciziilor \u00een afaceri. Dar beneficiile nu se opresc aici. Eliminarea oamenilor din ecua\u021bie are \u0219i alte avantaje, cum ar fi reducerea poten\u021bialelor prejudec\u0103\u021bi \u00eempotriva angaja\u021bilor \u0219i reducerea costurilor asociate cu for\u021ba de munc\u0103.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA permite companiilor s\u0103 se conecteze la sistemele de lucru, s\u0103 colecteze date, s\u0103 le compare cu birourile de raportare a creditelor, s\u0103 extrag\u0103 informa\u021biile relevante \u0219i s\u0103 furnizeze un raport \u00een c\u00e2teva minute. Echipele pot chiar s\u0103 \u00eel integreze \u00een fluxurile de lucru, astfel \u00eenc\u00e2t procesul s\u0103 fie declan\u0219at f\u0103r\u0103 nicio interven\u021bie uman\u0103.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Monitorizarea_si_compararea_preturilor\"><\/span><strong>#9. Monitorizarea \u0219i compararea pre\u021burilor  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00centreprinderile pot concura \u00eentre ele pe mai multe fronturi. Ace\u0219tia pot ie\u0219i \u00een eviden\u021b\u0103 fa\u021b\u0103 de rivalii lor prin calitatea bunurilor sau serviciilor lor sau prin oferirea de asisten\u021b\u0103 sau confort de nivel superior. Dar nu po\u021bi sc\u0103pa de faptul c\u0103 pre\u021bul este un factor important pentru consumatori.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pe pie\u021bele aglomerate, pre\u021burile reprezint\u0103 un avantaj competitiv. \u00cen special, stabilirea dinamic\u0103 a pre\u021burilor este un instrument important pe pie\u021bele cu evolu\u021bie rapid\u0103 \u0219i cu volume mari. Cu toate acestea, monitorizarea concuren\u021bilor pentru a vedea cum \u00ee\u0219i ajusteaz\u0103 ei ofertele implic\u0103 mult\u0103 munc\u0103 manual\u0103. \u00cen plus, este o sarcin\u0103 care necesit\u0103 o aten\u021bie considerabil\u0103.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Utilizarea RPA permite echipelor s\u0103 cerceteze site-urile web ale concuren\u021bilor \u0219i s\u0103 observe pre\u021burile \u00een schimbare. \u00cen cazul \u00een care obiectivul afacerii este de a se men\u021bine sub sau \u00een limita unei anumite categorii de oferte ale rivalilor, echipele pot automatiza pre\u021burile pentru a cre\u0219te \u0219i a sc\u0103dea odat\u0103 cu concuren\u021bii. Nu trebuie s\u0103 fie vorba nici m\u0103car de schimb\u0103ri \u00een timp real; poate fi vorba, de asemenea, de asigurarea faptului c\u0103 sistemele CRM sunt actualizate \u00een mod constant, astfel \u00eenc\u00e2t echipele de v\u00e2nz\u0103ri s\u0103 aib\u0103 \u00eentotdeauna cele mai bune informa\u021bii care s\u0103 le ajute s\u0103 \u00eencheie contracte.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">De asemenea, cump\u0103r\u0103torii pot utiliza RPA pentru a monitoriza pre\u021bul materiilor prime. Prin stabilirea unor parametri specifici, ace\u0219tia se pot deplasa pentru a asigura bunuri la pre\u021buri avantajoase, economisind sume incalculabile.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_Programarea_si_urmarirea_expedierilor\"><\/span><strong>#10. Programarea \u0219i urm\u0103rirea expedierilor<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00cen timp ce transportul maritim \u0219i logistica au fost principalii adep\u021bi ai tendin\u021bei generale de digitalizare, exist\u0103 \u00eenc\u0103 o cantitate surprinz\u0103toare de munc\u0103 manual\u0103 \u00een ceea ce prive\u0219te elementele de planificare \u0219i urm\u0103rire ale acestor activit\u0103\u021bi. Cu at\u00e2t de mul\u021bi furnizori diferi\u021bi, fiecare cu propriile portaluri, coordonarea expedierii \u0219i monitorizarea primirii bunurilor poate necesita mult timp.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">RPA se poate ocupa de opera\u021biuni precum:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">G\u0103sirea celor mai rapide sau mai rentabile rute de transport maritim<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Procesarea comenzilor \u0219i a pl\u0103\u021bilor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comunicarea cu un software de gestionare a depozitului sau a inventarului<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Urm\u0103rirea livr\u0103rilor \u0219i furnizarea unui audit complet<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transmiterea actualiz\u0103rilor prin intermediul platformelor de comunicare<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00centocmirea facturilor<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Automatizarea, fie c\u0103 este vorba de <a href=\"https:\/\/www.zaptest.com\/ro\">testarea software<\/a>, RPA sau altele, poate ajuta comercian\u021bii cu am\u0103nuntul, magazinele de comer\u021b electronic sau companiile de livrare ter\u021be s\u0103 implementeze o abordare mai centrat\u0103 pe client \u00een ceea ce prive\u0219te logistica. Reducerea num\u0103rului de ore de munc\u0103 manual\u0103 dedicate solicit\u0103rilor de expediere poate reduce semnificativ costurile de operare, asigur\u00e2nd \u00een acela\u0219i timp c\u0103 clien\u021bii primesc nivelurile de servicii pe care le cer.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A un raport recent realizat de Research Nester sugereaz\u0103 c\u0103 dou\u0103 treimi din sarcinile de management vor fi automatizate p\u00e2n\u0103 \u00een 2024. Robotic Process Automation (RPA) este o solu\u021bie software extrem de versatil\u0103, care va fi esen\u021bial\u0103 \u00een aceast\u0103 transformare a lumii afacerilor. Firmele de orice fel pot utiliza RPA pentru a automatiza o gam\u0103 [&hellip;]<\/p>\n","protected":false},"author":14624,"featured_media":64205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"10 procese pe care RPA le poate automatiza (+ studii de caz \u0219i exemple)","_seopress_titles_desc":"De la introducerea datelor \u0219i procesarea retururilor, la programarea \u0219i urm\u0103rirea expedierilor, afla\u021bi care sunt cele mai importante 10 procese pe care RPA (Robotic Process Automation) le poate automatiza!  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