{"id":73515,"date":"2023-12-11T14:23:19","date_gmt":"2023-12-11T14:23:19","guid":{"rendered":"https:\/\/www.zaptest.com\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy"},"modified":"2024-01-03T15:17:40","modified_gmt":"2024-01-03T15:17:40","slug":"roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy","status":"publish","type":"post","link":"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy","title":{"rendered":"Robotick\u00e1 automatiz\u00e1cia procesov (RPA) v pois\u0165ovn\u00edctve &#8211; pr\u00edpadov\u00e9 \u0161t\u00fadie, pr\u00edklady, v\u00fdhody a v\u00fdzvy"},"content":{"rendered":"<p><a href=\"https:\/\/www.zaptest.com\/rpa\">Robotick\u00e1 automatiz\u00e1cia procesov<\/a> v pois\u0165ovn\u00edctve je na vzostupe. Podobne ako v in\u00fdch odvetviach, ktor\u00e9 maj\u00fa ve\u013ea \u00faloh zalo\u017een\u00fdch na pravidl\u00e1ch a opakuj\u00facich sa \u00faloh\u00e1ch, m\u00f4\u017ee RPA pom\u00f4c\u0165 organiz\u00e1ci\u00e1m dosiahnu\u0165 r\u00fdchlej\u0161ie, n\u00e1kladovo efekt\u00edvnej\u0161ie a bezchybn\u00e9 procesy, ktor\u00e9 uvo\u013enia existuj\u00facich zamestnancov na pr\u00e1cu, ktor\u00e1 m\u00e1 v\u00e4\u010d\u0161iu hodnotu.<\/p>\n<p>Upisovanie poistiek a automatiz\u00e1cia poistn\u00fdch udalost\u00ed s\u00fa dve z hlavn\u00fdch oblast\u00ed vyu\u017eitia RPA v pois\u0165ovn\u00edctve. T\u00e1to technol\u00f3gia v\u0161ak m\u00f4\u017ee pom\u00f4c\u0165 aj s cel\u00fdm radom \u00faloh, ako je napr\u00edklad zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti a riadenie zmien v regula\u010dnom prostred\u00ed.<\/p>\n<p>Tento \u010dl\u00e1nok sa zaober\u00e1 RPA v pois\u0165ovn\u00edctve a sk\u00fama ve\u013ekos\u0165 trhu, v\u00fdhody, trendy, v\u00fdzvy, pr\u00edpady pou\u017eitia a pr\u00edpadov\u00e9 \u0161t\u00fadie.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #b90000;color:#b90000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #b90000;color:#b90000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Velkost_trhu_RPA_v_poistovnictve\" >Ve\u013ekos\u0165 trhu RPA v pois\u0165ovn\u00edctve<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Faktory_ovplyvnujuce_rast\" >Faktory ovplyv\u0148uj\u00face rast<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#RPA_v_poistovnictve\" >RPA v pois\u0165ovn\u00edctve<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#1_Meniace_sa_regulacne_prostredie\" >#1. Meniace sa regula\u010dn\u00e9 prostredie<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#2_Nedostatok_zrucnosti\" >#2. Nedostatok zru\u010dnost\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#3_Digitalna_transformacia\" >#3. Digit\u00e1lna transform\u00e1cia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Tlak_na_znizovanie_nakladov\" >#4. Tlak na zni\u017eovanie n\u00e1kladov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#5_Meniace_sa_poziadavky_spotrebitelov\" >#5. Meniace sa po\u017eiadavky spotrebite\u013eov<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Vyhody_RPA_v_poistovnictve\" >V\u00fdhody RPA v pois\u0165ovn\u00edctve<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#1_Zvysena_prevadzkova_efektivnost\" >#1. Zv\u00fd\u0161en\u00e1 prev\u00e1dzkov\u00e1 efekt\u00edvnos\u0165<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#2_Znizenie_nakladov\" >#2. Zn\u00ed\u017eenie n\u00e1kladov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#3_Vacsia_spokojnost_s_pracou\" >#3. V\u00e4\u010d\u0161ia spokojnos\u0165 s pr\u00e1cou<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Lepsie_skusenosti_zakaznikov\" >#4. Lep\u0161ie sk\u00fasenosti z\u00e1kazn\u00edkov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#5_Zvysena_presnost\" >#5. Zv\u00fd\u0161en\u00e1 presnos\u0165<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Pripady_pouzitia_robotickych_procesov\" >Pr\u00edpady pou\u017eitia robotick\u00fdch procesov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Automatizacia_v_poistovnictve\" >Automatiz\u00e1cia v pois\u0165ovn\u00edctve<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#1_Spracovanie_pohladavok\" >#1. Spracovanie poh\u013ead\u00e1vok<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#2_Upisovanie\" >#2. Upisovanie<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#3_Sprava_politiky\" >#3. Spr\u00e1va politiky<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Dodrziavanie_pravnych_predpisov\" >#4. Dodr\u017eiavanie pr\u00e1vnych predpisov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Rozsirenie_starsieho_softveru\" >#4. Roz\u0161\u00edrenie star\u0161ieho softv\u00e9ru<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#5_Sluzby_zakaznikom\" >#5. Slu\u017eby z\u00e1kazn\u00edkom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#6_Strojove_ucenie_a_analyza_udajov\" >#6. Strojov\u00e9 u\u010denie a anal\u00fdza \u00fadajov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#7_Marketing\" >#7. Marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#8_Inteligentne_spracovanie_dokumentov_IDP\" >#8. Inteligentn\u00e9 spracovanie dokumentov (IDP)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Pripadove_studie_RPA_v_poistovnictve\" >Pr\u00edpadov\u00e9 \u0161t\u00fadie RPA v pois\u0165ovn\u00edctve<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Pripadova_studia_RPA_v_oblasti_poistovnictva_c_1\" >Pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v oblasti pois\u0165ovn\u00edctva \u010d. 1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Pripadova_studia_RPA_v_oblasti_poistovnictva_2\" >Pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v oblasti pois\u0165ovn\u00edctva #2<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Pripadova_studia_RPA_v_oblasti_poistovnictva_c_3\" >Pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v oblasti pois\u0165ovn\u00edctva \u010d. 3<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Vyzvy_spojene_s_implementaciou_RPA\" >V\u00fdzvy spojen\u00e9 s implement\u00e1ciou RPA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#v_sektore_poistovnictva\" >v sektore pois\u0165ovn\u00edctva<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#1_Starsia_infrastruktura\" >#1. Star\u0161ia infra\u0161trukt\u00fara<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#2_Kvalita_udajov\" >#2. Kvalita \u00fadajov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#3_Komplexne_rozhodovanie\" >#3. Komplexn\u00e9 rozhodovanie<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Dodrziavanie_predpisov\" >#4. Dodr\u017eiavanie predpisov<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Trendy_v_oblasti_RPA_v_poistovnictve\" >Trendy v oblasti RPA v pois\u0165ovn\u00edctve<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#1_Viackanalova_komunikacia\" >#1. Viackan\u00e1lov\u00e1 komunik\u00e1cia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#2_Hodnotenie_rizik_s_pomocou_umelej_inteligencie\" >#2. Hodnotenie riz\u00edk s pomocou umelej inteligencie<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#3_Nastroje_s_nizkym_a_ziadnym_kodom_a_automatizacia_testovania\" >#3. N\u00e1stroje s n\u00edzkym a \u017eiadnym k\u00f3dom a automatiz\u00e1cia testovania<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Riadena_RPA\" >#4. Riaden\u00e1 RPA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#5_Centra_excelentnosti_RPA_CoE\" >#5. Centr\u00e1 excelentnosti RPA (CoE)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Buducnost_robotickych_procesov\" >Bud\u00facnos\u0165 robotick\u00fdch procesov<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Automatizacia_v_poistovnictve-2\" >Automatiz\u00e1cia v pois\u0165ovn\u00edctve<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#1_Asistovane_poistenie_RPA\" >1. Asistovan\u00e9 poistenie RPA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#2_Hyperautomatizacia\" >2. Hyperautomatiz\u00e1cia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#3_Telematika_a_internet_veci\" >3. Telematika a internet vec\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#4_Komplexne_modely_rizik\" >4. Komplexn\u00e9 modely riz\u00edk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/www.zaptest.com\/sk\/roboticka-automatizacia-procesov-rpa-v-poistovnictve-pripadove-studie-priklady-vyhody-a-vyzvy\/#Zaverecne_myslienky\" >Z\u00e1vere\u010dn\u00e9 my\u0161lienky<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Velkost_trhu_RPA_v_poistovnictve\"><\/span><strong>Ve\u013ekos\u0165 trhu RPA v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-73209\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Picture-1.png\" alt=\"Ve\u013ekos\u0165 trhu RPA v pois\u0165ovn\u00edctve\" width=\"750\" height=\"526\" srcset=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Picture-1.png 750w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Picture-1-480x337.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 750px, 100vw\" \/><\/p>\n<p>Glob\u00e1lna robotick\u00e1 automatiz\u00e1cia procesov v pois\u0165ovn\u00edctve m\u00e1 v <a href=\"https:\/\/www.maximizemarketresearch.com\/market-report\/rpa-in-insurance-market\/215442\/\"> roku 2023<\/a> hodnotu viac ako <a href=\"https:\/\/www.maximizemarketresearch.com\/market-report\/rpa-in-insurance-market\/215442\/\"> 100 mili\u00f3nov USD<\/a>. Analytici v\u0161ak o\u010dak\u00e1vaj\u00fa, \u017ee pri silnom zlo\u017eenom ro\u010dnom raste vo v\u00fd\u0161ke pribli\u017ene 28 % ve\u013ekos\u0165 poistn\u00e9ho<a href=\"https:\/\/www.researchandmarkets.com\/reports\/5781804\/rpa-in-insurance-market-component-deployment?utm_source=GNE&amp;utm_medium=PressRelease&amp;utm_code=53mllz&amp;utm_campaign=1846356+-+Global+RPA+in+Insurance+Market+Report+2023%3a+Sector+is+Expected+to+Reach+%241.2+Billion+by+2031+at+a+CAGR+of+28.3%25&amp;utm_exec=jamu273prd\"> trhu do roku 2032 presiahne 1,2 miliardy USD.<\/a><\/p>\n<p>Najv\u00e4\u010d\u0161\u00ed podiel na celosvetovom trhu maj\u00fa Severn\u00e1 Amerika (427 mili\u00f3nov USD) a Eur\u00f3pa (325 mili\u00f3nov USD). Pribli\u017ene p\u00e4tina v\u00fddavkov v\u0161ak poch\u00e1dza z \u00c1zie a Tichomoria, pri\u010dom sa o\u010dak\u00e1va, \u017ee tento podiel v\u00fdrazne porastie, ke\u010f\u017ee regi\u00f3n pokra\u010duje v digit\u00e1lnej transform\u00e1cii.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Faktory_ovplyvnujuce_rast\"><\/span><strong>Faktory ovplyv\u0148uj\u00face rast  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"RPA_v_poistovnictve\"><\/span><strong>RPA v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img data-dominant-color=\"dbd8d1\" data-has-transparency=\"false\" style=\"--dominant-color: #dbd8d1;\" decoding=\"async\" class=\"aligncenter wp-image-73210 not-transparent\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-1024x683.webp\" alt=\"Robotick\u00e1 automatiz\u00e1cia procesov (RPA) v pois\u0165ovn\u00edctve - pr\u00edpadov\u00e9 \u0161t\u00fadie, pr\u00edklady, v\u00fdhody a v\u00fdzvy\" width=\"629\" height=\"419\" srcset=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-1024x683.webp 1024w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-300x200.webp 300w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-768x512.webp 768w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-1536x1024.webp 1536w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-1080x720.webp 1080w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-1280x853.webp 1280w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-980x653.webp 980w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-480x320.webp 480w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-Insurance-Case-Studies-Examples-Benefits-Challenges-jpeg.webp 1920w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/><\/p>\n<p>R\u00fdchle zav\u00e1dzanie <a href=\"https:\/\/www.zaptest.com\/sk\/kompletny-sprievodca-robotickou-automatizaciou-procesov-rpa\">RPA<\/a> v pois\u0165ovn\u00edctve je podmienen\u00e9 komplexn\u00fdm s\u00faborom faktorov. Pozrime sa na niektor\u00e9 \u0161pecifick\u00e9 probl\u00e9my v odvetv\u00ed, ktor\u00e9 RPA rie\u0161i.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Meniace_sa_regulacne_prostredie\"><\/span><strong>#1. Meniace sa regula\u010dn\u00e9 prostredie<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Predpisy v oblasti pois\u0165ovn\u00edctva sa neust\u00e1le vyv\u00edjaj\u00fa. Technol\u00f3gie, hospod\u00e1rske podmienky a z\u00e1sahy politick\u00fdch alebo spotrebite\u013esk\u00fdch skup\u00edn viedli v poslednom \u010dase k zmen\u00e1m v tomto sektore, tak\u017ee niektor\u00e9 pois\u0165ovne sa sna\u017eia udr\u017ea\u0165 krok. <a href=\"https:\/\/insurance-edge.net\/2023\/11\/14\/5-6bn-worth-of-compliance-fines-levied-each-quarter-says-corlytics\/\">Nedodr\u017eanie<\/a> predpisov v\u0161ak <a href=\"https:\/\/insurance-edge.net\/2023\/11\/14\/5-6bn-worth-of-compliance-fines-levied-each-quarter-says-corlytics\/\">m\u00f4\u017ee vies\u0165 k vysok\u00fdm pokut\u00e1m.<\/a><\/p>\n<p>N\u00e1stroje RPA umo\u017e\u0148uj\u00fa pois\u0165ovniam zhroma\u017e\u010fova\u0165 \u00fadaje, vytv\u00e1ra\u0165 spr\u00e1vy a automatizova\u0165 \u010fal\u0161ie \u00falohy s\u00favisiace s dodr\u017eiavan\u00edm predpisov.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Nedostatok_zrucnosti\"><\/span><strong>#2. Nedostatok zru\u010dnost\u00ed<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.inseta.org.za\/wp-content\/uploads\/2019\/01\/Part-2-Focus-on-the-Short-Term-Insurance-Industry.pdf\">Pois\u0165ovn\u00edctvo trp\u00ed nedostatkom kvalifikovan\u00fdch pracovn\u00edkov.<\/a> V minulom roku bolo v Spojenom kr\u00e1\u013eovstve <a href=\"https:\/\/www.insurancejournal.com\/news\/international\/2022\/08\/10\/679477.htm\">na ka\u017ed\u00fdch 100 pracovn\u00fdch miest p\u00e4\u0165 vo\u013en\u00fdch<\/a>. Medzi tieto poz\u00edcie patria aktu\u00e1ri, upisovatelia a strat\u00e9govia.<\/p>\n<p>Automatiz\u00e1cia pois\u0165ovac\u00edch procesov m\u00f4\u017ee pom\u00f4c\u0165 pri rie\u0161en\u00ed t\u00fdchto probl\u00e9mov t\u00fdm, \u017ee poskytne digit\u00e1lnu pracovn\u00fa silu, ktor\u00e1 m\u00f4\u017ee vykon\u00e1va\u0165 opakuj\u00face sa \u00falohy s ve\u013ek\u00fdm objemom pr\u00e1ce. T\u00e1to pomoc uvo\u013e\u0148uje s\u00fa\u010dasn\u00fdch zamestnancov, aby sa mohli popasova\u0165 s pr\u00e1cami, ktor\u00e9 maj\u00fa v\u00e4\u010d\u0161iu hodnotu, \u010do znamen\u00e1, \u017ee zamestn\u00e1vatelia m\u00f4\u017eu urobi\u0165 viac s men\u0161\u00edm po\u010dtom zamestnancov.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Digitalna_transformacia\"><\/span><strong>#3. Digit\u00e1lna transform\u00e1cia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pois\u0165ovn\u00edctvo je n\u00e1ro\u010dn\u00e9 na \u00fadaje. V posledn\u00fdch rokoch pre\u0161lo toto odvetvie digit\u00e1lnou transform\u00e1ciou, aby vyhovelo vyv\u00edjaj\u00facim sa potreb\u00e1m klientov. Dopyt spotrebite\u013eov spolu s rast\u00facou konkurenciou a jasnou potrebou efekt\u00edvnosti znamen\u00e1, \u017ee pois\u0165ovne musia vyu\u017e\u00edva\u0165 digit\u00e1lne technol\u00f3gie, aby si udr\u017eali n\u00e1skok.<\/p>\n<p>\u010eal\u0161\u00ed technologick\u00fd pokrok, ako napr\u00edklad umel\u00e1 inteligencia, ML a cloud computing, vytvoril pr\u00edle\u017eitosti pre pois\u0165ovne. RPA m\u00f4\u017ee pom\u00f4c\u0165 integrova\u0165 tieto n\u00e1stroje do regula\u010dn\u00fdch ekosyst\u00e9mov pois\u0165ovac\u00edch technol\u00f3gi\u00ed a umo\u017eni\u0165 pokro\u010dilej\u0161iu digit\u00e1lnu transform\u00e1ciu.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Tlak_na_znizovanie_nakladov\"><\/span><strong>#4. Tlak na zni\u017eovanie n\u00e1kladov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ceny poistenia u\u017e roky prudko rast\u00fa. Vysok\u00e9 n\u00e1klady na poistn\u00e9 ovplyv\u0148uje nespo\u010detn\u00e9 mno\u017estvo faktorov vr\u00e1tane n\u00e1kladov na vypl\u00e1canie poistn\u00fdch plnen\u00ed, podvodov a zvy\u0161uj\u00faceho sa dodr\u017eiavania pr\u00e1vnych predpisov.<\/p>\n<p>Na rozdiel od v\u0161eobecn\u00e9ho presved\u010denia nemaj\u00fa pois\u0165ovne obrovsk\u00e9 ziskov\u00e9 mar\u017ee. V skuto\u010dnosti zvy\u010dajne pracuj\u00fa s mar\u017eou pribli\u017ene <a href=\"https:\/\/www.investopedia.com\/ask\/answers\/052515\/what-usual-profit-margin-company-insurance-sector.asp#toc-insurers-and-profit-margins\">2 % a\u017e 3 %.<\/a> Verejnos\u0165 m\u00e1 v\u0161ak dojem, \u017ee tieto podniky si odn\u00e1\u0161aj\u00fa nadmern\u00e9 zisky.<\/p>\n<p>N\u00e1stroje RPA umo\u017e\u0148uj\u00fa pois\u0165ovniam pracova\u0165 n\u00e1kladovo efekt\u00edvnej\u0161ie, \u010do m\u00f4\u017ee zn\u00ed\u017ei\u0165 n\u00e1klady na poistn\u00e9 pre ich pou\u017e\u00edvate\u013eov. Zn\u00ed\u017een\u00edm z\u00e1vislosti na \u013eudskej pr\u00e1ci m\u00f4\u017eu firmy poskytova\u0165 zefekt\u00edvnen\u00e9 slu\u017eby bez toho, aby utrpela kvalita.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Meniace_sa_poziadavky_spotrebitelov\"><\/span><strong>#5. Meniace sa po\u017eiadavky spotrebite\u013eov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Konkurencia v pois\u0165ovn\u00edctve je obrovsk\u00e1 a boj o z\u00e1kazn\u00edkov sa \u010doraz viac rozhoduje na z\u00e1klade poskytovania lep\u0161\u00edch slu\u017eieb. Pois\u0165ovn\u00edctvo mus\u00ed uspokoji\u0165 dopyt spotrebite\u013eov po cenovo v\u00fdhodnej\u0161\u00edch poistk\u00e1ch, ktor\u00e9 s\u00fa jednoduch\u00e9 na pochopenie. Mo\u017enosti samoobsluhy z\u00e1kazn\u00edkov, ako je automatiz\u00e1cia spracovania poistn\u00fdch udalost\u00ed, m\u00f4\u017eu pois\u0165ovniam pom\u00f4c\u0165 splni\u0165 modern\u00e9 o\u010dak\u00e1vania.<\/p>\n<p>RPA pom\u00e1ha zefekt\u00edvni\u0165 tieto procesy a v spojen\u00ed s \u010fal\u0161\u00edmi n\u00e1strojmi umelej inteligencie, ako je generat\u00edvna umel\u00e1 inteligencia, dok\u00e1\u017ee t\u00e1to technol\u00f3gia spracova\u0165 ot\u00e1zky z\u00e1kazn\u00edkov a pom\u00f4c\u0165 im s po\u017eiadavkami.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Vyhody_RPA_v_poistovnictve\"><\/span><strong>V\u00fdhody RPA v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img data-dominant-color=\"72655d\" data-has-transparency=\"false\" style=\"--dominant-color: #72655d;\" decoding=\"async\" class=\"aligncenter wp-image-73097 not-transparent\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-1024x679.webp\" alt=\"Robotick\u00e1 automatiz\u00e1cia procesov (RPA) v oblasti \u013eudsk\u00fdch zdrojov: Pr\u00edpadov\u00e9 \u0161t\u00fadie, pr\u00edklady, v\u00fdhody a v\u00fdzvy v oblasti \u013eudsk\u00fdch zdrojov\" width=\"541\" height=\"359\" srcset=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-1024x679.webp 1024w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-300x199.webp 300w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-768x509.webp 768w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-1536x1018.webp 1536w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-1080x716.webp 1080w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-1280x849.webp 1280w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-980x650.webp 980w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-480x318.webp 480w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-in-HR-Case-Studies-Examples-Benefits-Challenges-in-Human-Resources-jpeg.webp 1920w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/><\/p>\n<p>RPA sa stala popul\u00e1rnou v oblasti pois\u0165ovn\u00edctva z nieko\u013ek\u00fdch presved\u010div\u00fdch d\u00f4vodov. Pozrime sa, pre\u010do firmy v pois\u0165ovn\u00edctve vyu\u017e\u00edvaj\u00fa rie\u0161enia RPA.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Zvysena_prevadzkova_efektivnost\"><\/span><strong>#1. Zv\u00fd\u0161en\u00e1 prev\u00e1dzkov\u00e1 efekt\u00edvnos\u0165<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u0161etky podniky t\u00fa\u017eia zv\u00fd\u0161i\u0165 prev\u00e1dzkov\u00fa efekt\u00edvnos\u0165, ale vzh\u013eadom na siln\u00fa konkurenciu v sektore pois\u0165ovn\u00edctva \u010delia \u010fal\u0161iemu tlaku. Pois\u0165ovn\u00edctvo je na\u0161\u0165astie pln\u00e9 \u00faloh, ktor\u00e9 sa daj\u00fa optimalizova\u0165 v\u010faka RPA pri spracovan\u00ed poistn\u00fdch udalost\u00ed, z\u00e1kazn\u00edckych slu\u017eb\u00e1ch, upisovan\u00ed a \u010fal\u0161\u00edch.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Znizenie_nakladov\"><\/span><strong>#2. Zn\u00ed\u017eenie n\u00e1kladov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>RPA boti umo\u017e\u0148uj\u00fa t\u00edmom pois\u0165ovn\u00ed pr\u00edstup k digit\u00e1lnej pracovnej sile, ktor\u00e1 pracuje 24 hod\u00edn denne, 365 dn\u00ed v roku. Tieto n\u00e1stroje sa nikdy neunavia, nepotrebuj\u00fa prest\u00e1vku a ne\u017eiadaj\u00fa o zv\u00fd\u0161enie platu. Automatiz\u00e1cia pom\u00e1ha pois\u0165ovac\u00edm t\u00edmom zn\u00ed\u017ei\u0165 po\u010det zamestnancov alebo ich premiestni\u0165 na \u00falohy, ktor\u00e9 s\u00fa viac zameran\u00e9 na z\u00e1kazn\u00edka a maj\u00fa v\u00e4\u010d\u0161iu hodnotu.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Vacsia_spokojnost_s_pracou\"><\/span><strong>#3. V\u00e4\u010d\u0161ia spokojnos\u0165 s pr\u00e1cou<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Spokojnos\u0165 s pr\u00e1cou v pois\u0165ovn\u00edctve je <a href=\"https:\/\/www.insurancejournal.com\/research\/research\/agency-salary-survey-2023\/\">64 %<\/a>, \u010do je nad celo\u0161t\u00e1tnym priemerom 57 % pre v\u0161etky profesie. Odborn\u00edci v pois\u0165ovn\u00edctve v\u0161ak \u010dasto uv\u00e1dzaj\u00fa ako nev\u00fdhody svojej pr\u00e1ce dlh\u00fd pracovn\u00fd \u010das a \u010dast\u00fd stres. RPA pom\u00e1ha zmierni\u0165 v\u0161edn\u00e9 a opakuj\u00face sa \u00falohy a umo\u017e\u0148uje pracovn\u00edkom vykon\u00e1va\u0165 zmyslupln\u00e9 \u00falohy, ktor\u00e9 zvy\u0161uj\u00fa spokojnos\u0165 s pr\u00e1cou.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Lepsie_skusenosti_zakaznikov\"><\/span><strong>#4. Lep\u0161ie sk\u00fasenosti z\u00e1kazn\u00edkov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>N\u00e1stroje RPA m\u00f4\u017eu automatizova\u0165 n\u00e1stup z\u00e1kazn\u00edkov a slu\u017eby, \u010do vedie k r\u00fdchlej\u0161\u00edm a uspokojivej\u0161\u00edm sk\u00fasenostiam. Okrem toho m\u00f4\u017eu pois\u0165ovne automatizova\u0165 komunik\u00e1ciu a poskytova\u0165 multikan\u00e1lov\u00fa podporu, aby ich z\u00e1kazn\u00edci mohli vyu\u017e\u00edva\u0165 personalizovanej\u0161ie interakcie.<\/p>\n<p>Samoobslu\u017en\u00e9 n\u00e1stroje pre z\u00e1kazn\u00edkov tie\u017e znamenaj\u00fa, \u017ee podpora je k dispoz\u00edcii nepretr\u017eite. V\u0161etky tieto detaily zlep\u0161uj\u00fa z\u00e1kazn\u00edcku sk\u00fasenos\u0165 t\u00fdm, \u017ee z\u00e1kazn\u00edkom poskytuj\u00fa to, \u010do chc\u00fa.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Zvysena_presnost\"><\/span><strong>#5. Zv\u00fd\u0161en\u00e1 presnos\u0165<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u010faka schopnosti n\u00e1stroja RPA automatizova\u0165 \u00falohy zalo\u017een\u00e9 na pravidl\u00e1ch sa \u00fa\u010dinne eliminuj\u00fa \u013eudsk\u00e9 chyby a nepresnosti. Tieto v\u00fdhody znamenaj\u00fa lep\u0161iu poves\u0165, ni\u017e\u0161ie n\u00e1klady, lep\u0161ie sk\u00fasenosti z\u00e1kazn\u00edkov a lep\u0161ie dodr\u017eiavanie pr\u00e1vnych predpisov.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Pripady_pouzitia_robotickych_procesov\"><\/span><strong>Pr\u00edpady pou\u017eitia robotick\u00fdch procesov  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Automatizacia_v_poistovnictve\"><\/span><strong>Automatiz\u00e1cia v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img data-dominant-color=\"5e535a\" data-has-transparency=\"false\" style=\"--dominant-color: #5e535a;\" decoding=\"async\" class=\"aligncenter wp-image-73211 not-transparent\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-1024x683.webp\" alt=\"Pr\u00edpady pou\u017eitia robotickej automatiz\u00e1cie procesov v pois\u0165ovn\u00edctve\" width=\"566\" height=\"377\" srcset=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-1024x683.webp 1024w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-300x200.webp 300w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-768x512.webp 768w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-1536x1024.webp 1536w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-1080x720.webp 1080w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-1280x853.webp 1280w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-980x653.webp 980w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-480x320.webp 480w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Use-cases-of-Robotic-Process-Automation-in-Insurance-jpeg.webp 1920w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><\/p>\n<p>RPA zmenila pois\u0165ovn\u00edctvo automatiz\u00e1ciou manu\u00e1lnych \u00faloh. Po\u010fme presk\u00fama\u0165 niektor\u00e9 z najpresved\u010divej\u0161\u00edch pr\u00edpadov pou\u017eitia RPA v pois\u0165ovn\u00edctve.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Spracovanie_pohladavok\"><\/span><strong>#1. Spracovanie poh\u013ead\u00e1vok<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>RPA pri spracovan\u00ed reklam\u00e1ci\u00ed pom\u00e1ha t\u00edmom pri zad\u00e1van\u00ed \u00fadajov, vyh\u013ead\u00e1van\u00ed a overovan\u00ed dokumentov a distrib\u00facii inform\u00e1ci\u00ed. Pri manu\u00e1lnom vykon\u00e1van\u00ed s\u00fa tieto \u00falohy opakovan\u00e9 a \u010dasovo n\u00e1ro\u010dn\u00e9, \u010do odv\u00e1dza pracovn\u00edkov od zlo\u017eitej\u0161\u00edch \u00faloh. RPA to rie\u0161i a umo\u017e\u0148uje pois\u0165ovniam by\u0165 r\u00fdchlej\u0161\u00edmi a produkt\u00edvnej\u0161\u00edmi a z\u00e1rove\u0148 zni\u017euje prev\u00e1dzkov\u00e9 n\u00e1klady.<\/p>\n<p>Automatiz\u00e1cia procesov poistn\u00fdch udalost\u00ed umo\u017e\u0148uje v\u00e4\u010d\u0161iu transparentnos\u0165 a aktualiz\u00e1ciu stavu v re\u00e1lnom \u010dase na r\u00f4znych zariadeniach, \u010d\u00edm sp\u013a\u0148a po\u017eiadavky modern\u00fdch spotrebite\u013eov.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Upisovanie\"><\/span><strong>#2. Upisovanie<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>RPA v pois\u0165ovn\u00edctve pom\u00e1ha zamestnancom pracova\u0165 ove\u013ea r\u00fdchlej\u0161ie v\u010faka automatiz\u00e1cii zberu inform\u00e1ci\u00ed, zad\u00e1vania \u00fadajov a anal\u00fdzy z\u00e1kazn\u00edkov. Upisovanie je z\u00e1kladn\u00fdm kame\u0148om poistenia, preto\u017ee presn\u00e9 pos\u00fadenie rizika a stanovenie ceny poistn\u00fdch zml\u00fav je \u010dasto rozdielom medzi \u00faspechom a ne\u00faspechom.<\/p>\n<p>RPA v oblasti upisovania poistenia pom\u00e1ha zabezpe\u010di\u0165 r\u00fdchlej\u0161ie spracovanie bez toho, aby sa zn\u00ed\u017eila presnos\u0165 alebo s\u00falad s predpismi. Celkovo to vedie aj k vynikaj\u00facej spokojnosti z\u00e1kazn\u00edkov.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Sprava_politiky\"><\/span><strong>#3. Spr\u00e1va politiky<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Po predaji poistn\u00fdch zml\u00fav je s ich udr\u017eiavan\u00edm v dobrom stave spojen\u00e1 zna\u010dn\u00e1 administrat\u00edva. RPA pom\u00e1ha pri obnovovan\u00ed poistn\u00fdch zml\u00fav automatiz\u00e1ciou komunik\u00e1cie, vyd\u00e1van\u00edm aktualiz\u00e1ci\u00ed poistn\u00fdch zml\u00fav a v\u00fdberom poistn\u00e9ho.<\/p>\n<p>T\u00e1to technol\u00f3gia sa pou\u017e\u00edva aj na automatick\u00fa aktualiz\u00e1ciu z\u00e1sad a \u00fadajov o z\u00e1kazn\u00edkoch, \u010d\u00edm sa zabezpe\u010duje dobr\u00e1 kvalita \u00fadajov. A napokon, RPA je ide\u00e1lnou vo\u013ebou pre zru\u0161enie poistenia, preto\u017ee automatizuje z\u00e1znamy, posiela relevantn\u00fa komunik\u00e1ciu a dokonca dok\u00e1\u017ee spracova\u0165 n\u00e1hrady.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Dodrziavanie_pravnych_predpisov\"><\/span><strong>#4. Dodr\u017eiavanie pr\u00e1vnych predpisov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Dodr\u017eiavanie pr\u00e1vnych predpisov je v pois\u0165ovn\u00edctve ve\u013emi d\u00f4le\u017eit\u00e9. Firmy v\u0161ak m\u00f4\u017eu odbremeni\u0165 svojich zamestnancov vyu\u017eit\u00edm RPA na zabezpe\u010denie kvalitn\u00e9ho a konzistentn\u00e9ho zberu a vykazovania \u00fadajov.<\/p>\n<p>RPA m\u00f4\u017ee tie\u017e monitorova\u0165 probl\u00e9my s dodr\u017eiavan\u00edm predpisov a upozor\u0148ova\u0165 na ne pr\u00edslu\u0161n\u00e9 intern\u00e9 strany. Nakoniec m\u00f4\u017eu t\u00edmy nastavi\u0165 botov, ktor\u00ed preh\u013ead\u00e1vaj\u00fa pr\u00edslu\u0161n\u00e9 webov\u00e9 str\u00e1nky a regula\u010dn\u00e9 komunika\u010dn\u00e9 org\u00e1ny a h\u013eadaj\u00fa aktualiz\u00e1cie alebo zmeny pravidiel a zabezpe\u010duj\u00fa ich premietnutie do usmernen\u00ed spolo\u010dnosti.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Rozsirenie_starsieho_softveru\"><\/span><strong>#4. Roz\u0161\u00edrenie star\u0161ieho softv\u00e9ru<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Podobne ako odvetvie bankovn\u00edctva a finan\u010dn\u00fdch slu\u017eieb, aj pois\u0165ovn\u00edctvo je st\u00e1le z\u00e1visl\u00e9 od star\u0161ieho softv\u00e9ru. Z prieskumu spolo\u010dnosti Capgemini spred nieko\u013ek\u00fdch rokov vypl\u00fdva, \u017ee pribli\u017ene <a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2017\/07\/Legacy_Convergence_Due_Diligence__Paving_the_Way_to_Policy_Administration_Transformation.pdf\">80 % pois\u0165ovn\u00ed pou\u017e\u00edva softv\u00e9r star\u00fd najmenej desa\u0165 rokov.<\/a><\/p>\n<p>N\u00e1klady na moderniz\u00e1ciu t\u00fdchto syst\u00e9mov a obavy z naru\u0161enia \u010dinnosti s\u00fa ve\u013ekou \u010das\u0165ou d\u00f4vodov, pre\u010do pois\u0165ovacie t\u00edmy zost\u00e1vaj\u00fa pri zastaran\u00fdch syst\u00e9moch. RPA v\u0161ak dok\u00e1\u017ee by\u0165 mostom medzi t\u00fdmito tajomn\u00fdmi syst\u00e9mami a modernej\u0161\u00edmi n\u00e1strojmi. Za zlomok n\u00e1kladov na rekon\u0161trukciu IT infra\u0161trukt\u00fary m\u00f4\u017eu t\u00edmy vyu\u017e\u00edva\u0165 RPA na interakciu so s\u00fa\u010dasn\u00fdm softv\u00e9rom a otvori\u0165 si svet modern\u00fdch cloudov\u00fdch n\u00e1strojov.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Sluzby_zakaznikom\"><\/span><strong>#5. Slu\u017eby z\u00e1kazn\u00edkom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ako sme u\u017e spomenuli, o\u010dak\u00e1vania z\u00e1kazn\u00edkov v pois\u0165ovn\u00edctve sa v posledn\u00fdch rokoch v\u00fdrazne zmenili. Na trh prich\u00e1dzaj\u00fa nov\u00e9 a prevratn\u00e9 spolo\u010dnosti, ktor\u00e9 pon\u00fakaj\u00fa osobnej\u0161ie slu\u017eby s v\u00e4\u010d\u0161ou transparentnos\u0165ou, r\u00fdchlos\u0165ou a jednoduchos\u0165ou. Pois\u0165ovn\u00edctvo malo v minulosti poves\u0165 dusnej a pr\u00edli\u0161 suchej spolo\u010dnosti a z\u00edskanie priazne mlad\u0161\u00edch pou\u017e\u00edvate\u013eov si vy\u017eaduje in\u00fd pr\u00edstup.<\/p>\n<p>N\u00e1stroje RPA m\u00f4\u017eu pom\u00f4c\u0165 pois\u0165ovac\u00edm t\u00edmom automatizova\u0165 slu\u017eby z\u00e1kazn\u00edkom, aby boli pohotovej\u0161ie, r\u00fdchlej\u0161ie a personalizovanej\u0161ie. Zlep\u0161enie sk\u00fasenost\u00ed z\u00e1kazn\u00edkov je obrovsk\u00fdm faktorom d\u00f4very a lojality z\u00e1kazn\u00edkov a RPA m\u00f4\u017ee firm\u00e1m pom\u00f4c\u0165 prekona\u0165 t\u00fato priepas\u0165.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Strojove_ucenie_a_analyza_udajov\"><\/span><strong>#6. Strojov\u00e9 u\u010denie a anal\u00fdza \u00fadajov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Modern\u00e9 upisovanie vyu\u017e\u00edva kombin\u00e1ciu strojov\u00e9ho u\u010denia na predikt\u00edvnu anal\u00fdzu, odha\u013eovanie podvodov a dokonca aj personalizovan\u00e9 oce\u0148ovanie. N\u00e1stroje RPA m\u00f4\u017eu pri tomto procese pom\u00f4c\u0165 zhroma\u017e\u010fovan\u00edm \u00fadajov z r\u00f4znych zdrojov a \u010disten\u00edm inform\u00e1ci\u00ed. Tento proces zabezpe\u010duje spo\u013eahlivos\u0165 \u00fadajov, \u010do vedie k vy\u0161\u0161ej presnosti.<\/p>\n<p>N\u00e1stroje RPA m\u00f4\u017eu tie\u017e analyzova\u0165 \u00fadaje pre pois\u0165ovne a odhali\u0165 anom\u00e1lie a trendy. RPA navy\u0161e m\u00f4\u017ee pom\u00f4c\u0165 distribuova\u0165 \u00fadaje pr\u00edslu\u0161n\u00fdm stran\u00e1m, informa\u010dn\u00fdm panelom a datab\u00e1zam.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Marketing\"><\/span><strong>#7. Marketing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pois\u0165ovn\u00edctvo je tak\u00e1 konkuren\u010dn\u00e1 oblas\u0165, \u017ee marketingov\u00e9 t\u00edmy vynakladaj\u00fa neuverite\u013en\u00e9 mno\u017estvo pe\u0148az\u00ed na propag\u00e1ciu. Napr\u00edklad v USA <a href=\"https:\/\/www.statista.com\/statistics\/264968\/ad-spend-of-selected-insurance-companies-in-the-us\/\">mala spolo\u010dnos\u0165 Geico v roku 2022 marketingov\u00fd rozpo\u010det vo v\u00fd\u0161ke 1,5 miliardy USD.<\/a> Pod\u013ea spr\u00e1vy State of Marketing Report 2023 spolo\u010dnosti HubSpot <a href=\"https:\/\/www.hubspot.com\/state-of-marketing\">bol priemern\u00fd marketingov\u00fd rozpo\u010det pois\u0165ovn\u00ed 11,2 % celkov\u00fdch pr\u00edjmov.<\/a><\/p>\n<p>\u00daspora n\u00e1kladov pri s\u00fa\u010dasnom z\u00edskavan\u00ed z\u00e1kazn\u00edkov je pre firmy, ktor\u00e9 sa sna\u017eia z\u00edska\u0165 si miesto na preplnenom trhu, ve\u013emi d\u00f4le\u017eit\u00e1. N\u00e1stroje na automatiz\u00e1ciu marketingu RPA m\u00f4\u017eu pom\u00f4c\u0165 prinies\u0165 hodnotu nieko\u013ek\u00fdmi r\u00f4znymi sp\u00f4sobmi.<\/p>\n<p>Marketingov\u00e1 automatiz\u00e1cia RPA v pois\u0165ovn\u00edctve zah\u0155\u0148a mechaniz\u00e1ciu e-mailov\u00e9ho marketingu a kampan\u00ed v soci\u00e1lnych m\u00e9di\u00e1ch. V spojen\u00ed s n\u00e1strojmi ML alebo d\u00e1tovej anal\u00fdzy v\u0161ak RPA m\u00f4\u017ee t\u00edmom pom\u00f4c\u0165 z\u00edska\u0165 \u00fadaje o kampaniach a pom\u00f4c\u0165 s meran\u00edm a prira\u010fovan\u00edm.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Inteligentne_spracovanie_dokumentov_IDP\"><\/span><strong>#8. Inteligentn\u00e9 spracovanie dokumentov (IDP)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pois\u0165ovne musia spracov\u00e1va\u0165 ve\u013ek\u00e9 mno\u017estvo dokumentov, od intern\u00fdch z\u00e1znamov a\u017e po zdravotn\u00e9 a finan\u010dn\u00e9 \u00fadaje. RPA roz\u0161\u00edren\u00e1 o inteligentn\u00e9 spracovanie dokumentov m\u00f4\u017ee pom\u00f4c\u0165 t\u00edmom \u010d\u00edta\u0165 a porozumie\u0165 papierovej dokument\u00e1cii alebo PDF a extrahova\u0165 \u00fadaje na odoslanie do intern\u00fdch syst\u00e9mov. Tieto n\u00e1stroje m\u00f4\u017eu tie\u017e pom\u00f4c\u0165 t\u00edmom pri digitaliz\u00e1cii t\u00fdm, \u017ee analyzuj\u00fa ne\u0161trukt\u00farovan\u00e9 dokumenty a migruj\u00fa inform\u00e1cie do datab\u00e1z a tabuliek.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Pripadove_studie_RPA_v_poistovnictve\"><\/span><strong>Pr\u00edpadov\u00e9 \u0161t\u00fadie RPA v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img data-dominant-color=\"525754\" data-has-transparency=\"false\" style=\"--dominant-color: #525754;\" decoding=\"async\" class=\"aligncenter wp-image-71947 size-full not-transparent\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/11\/ZAP_Enterprise1-jpg.webp\" alt=\"pr\u00edpadov\u00e9 \u0161t\u00fadie pou\u017eitia RPA v pois\u0165ovn\u00edctve\" width=\"640\" height=\"427\" srcset=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/11\/ZAP_Enterprise1-jpg.webp 640w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/11\/ZAP_Enterprise1-480x320.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 640px, 100vw\" \/><\/p>\n<p>Vzh\u013eadom na to, \u017ee existuje to\u013eko skvel\u00fdch pr\u00edpadov pou\u017eitia automatiz\u00e1cie poistn\u00fdch procesov, je jasn\u00e9, pre\u010do sa v tomto odvetv\u00ed ka\u017ed\u00fdm d\u0148om zvy\u0161uje po\u010det pou\u017e\u00edvate\u013eov. V pr\u00edpadov\u00fdch \u0161t\u00fadi\u00e1ch v\u0161ak v\u0161etko o\u017e\u00edva a potenci\u00e1l tejto technol\u00f3gie je vyu\u017eit\u00fd.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pripadova_studia_RPA_v_oblasti_poistovnictva_c_1\"><\/span><strong>Pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v oblasti pois\u0165ovn\u00edctva \u010d. 1<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Na\u0161a prv\u00e1 pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v pois\u0165ovn\u00edctve poch\u00e1dza z v\u00fdskumn\u00e9ho dokumentu<a href=\"https:\/\/ceur-ws.org\/Vol-2428\/paper2.pdf\"> Ditching labor-intensive paper-based processes <\/a>: (Marek, 2019). Autori p\u00ed\u0161u, \u017ee medzin\u00e1rodn\u00e1 pois\u0165ov\u0148a so s\u00eddlom v \u010ceskej republike \u010delila nieko\u013ek\u00fdm probl\u00e9mom. Nov\u00e9 pr\u00e1vne predpisy a nariadenia ich prin\u00fatili zmodernizova\u0165 svoje oper\u00e1cie, ktor\u00e9 boli preva\u017ene papierov\u00e9 a pln\u00e9 nejednotnosti pracovn\u00fdch postupov.<\/p>\n<p>T\u00edm prijal agiln\u00fd pr\u00edstup a digitalizoval svoj upisovac\u00ed proces, centralizoval pracovn\u00e9 postupy a firemn\u00e9 \u00fadaje do jednej platformy a pou\u017eil n\u00e1stroje RPA na zv\u00fd\u0161enie produktivity.<\/p>\n<p>Projekt bol ve\u013emi \u00faspe\u0161n\u00fd. Skr\u00e1tili \u010das pr\u00edpravy ponuky o 40 %, zn\u00ed\u017eili n\u00e1klady o 50 % a zn\u00ed\u017eili chybovos\u0165 pod 1 %.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pripadova_studia_RPA_v_oblasti_poistovnictva_2\"><\/span><strong>Pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v oblasti pois\u0165ovn\u00edctva #2<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nasleduj\u00faca <a href=\"https:\/\/www.infosysbpm.com\/offerings\/functions\/robotics-process-automation\/case-studies\/documents\/rpa-simplifies-insurance-processes.pdf\">pr\u00edpadov\u00e1 \u0161t\u00fadia<\/a> je pr\u00edkladom RPA v oblasti slu\u017eieb riadenia obchodn\u00fdch procesov \u017eivotn\u00e9ho poistenia a d\u00f4chodkov\u00e9ho poistenia. Dan\u00e1 spolo\u010dnos\u0165 bola poskytovate\u013eom softv\u00e9ru s glob\u00e1lnym portf\u00f3liom klientov v sektore pois\u0165ovn\u00edctva a d\u00f4chodkov\u00fdch fondov. Probl\u00e9m bol zrejm\u00fd: firma dost\u00e1vala ro\u010dne viac ako 800 000 \u017eiadost\u00ed o poistenie, ktor\u00e9 v\u0161etky spracov\u00e1vala ru\u010dne. Tieto \u017eiadosti prich\u00e1dzali vo forme s\u00faborov PDF, ktor\u00e9 si vy\u017eadovali manu\u00e1lne zad\u00e1vanie do r\u00f4znych syst\u00e9mov. Tento proces bol \u010dasovo n\u00e1ro\u010dn\u00fd a podliehal \u013eudsk\u00fdm chyb\u00e1m.<\/p>\n<p>Prijatie rie\u0161enia RPA v\u0161ak nebolo jednoduch\u00e9. Jedn\u00fdm z ve\u013ek\u00fdch probl\u00e9mov bolo, \u017ee ka\u017ed\u00fd klient, ktor\u00e9mu sl\u00fa\u017eili, mal svoje vlastn\u00e9 po\u017eiadavky, tak\u017ee po\u017eiadavky sa ve\u013emi l\u00ed\u0161ili. V skuto\u010dnosti ch\u00fdbala \u0161tandardiz\u00e1cia procesov, ktor\u00e1 sa nedala vyrie\u0161i\u0165 tradi\u010dn\u00fdmi prostriedkami, preto\u017ee ka\u017ed\u00fd klient mal jedine\u010dn\u00fd pracovn\u00fd postup.<\/p>\n<p>Firma analyzovala svoje procesy a identifikovala opakuj\u00face sa \u00falohy zalo\u017een\u00e9 na pravidl\u00e1ch, ktor\u00e9 by mohla vykon\u00e1va\u0165 RPA. H\u013eadali deterministick\u00e9 \u00falohy, ktor\u00e9 boli vysoko objemn\u00e9 a \u010dasovo n\u00e1ro\u010dn\u00e9. Niektor\u00e9 z identifikovan\u00fdch procesov zah\u0155\u0148ali aktualiz\u00e1ciu \u00fadajov o politike, vybavovanie \u017eiadost\u00ed od z\u00e1kazn\u00edkov a zasielanie listov a ozn\u00e1men\u00ed z\u00e1kazn\u00edkom. T\u00edm implementoval rie\u0161enia RPA pre tieto pracovn\u00e9 postupy.<\/p>\n<p>Implement\u00e1cia bola ve\u013emi \u00faspe\u0161n\u00e1. Niektor\u00e9 z \u010dist\u00fdch v\u00fdsledkov zah\u0155\u0148ali takmer 60 % zn\u00ed\u017eenie manu\u00e1lneho \u00fasilia a 70 % skr\u00e1tenie \u010dasu spracovania. Navy\u0161e sa firme podarilo zn\u00ed\u017ei\u0165 po\u010det zamestnancov o 50 %, \u010d\u00edm u\u0161etrila obrovsk\u00e9 mesa\u010dn\u00e9 v\u00fddavky.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pripadova_studia_RPA_v_oblasti_poistovnictva_c_3\"><\/span><strong>Pr\u00edpadov\u00e1 \u0161t\u00fadia RPA v oblasti pois\u0165ovn\u00edctva \u010d. 3<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Popredn\u00fd eur\u00f3psky pois\u0165ovac\u00ed makl\u00e9r a poradca v oblasti riz\u00edk s viac ako 500 zamestnancami back office a z\u00e1kazn\u00edckych slu\u017eieb chcel zavies\u0165 spo\u013eahliv\u00fa automatiz\u00e1ciu spracovania poistn\u00fdch udalost\u00ed. Ke\u010f boli klienti pois\u0165ovne hospitalizovan\u00ed, firma zaplatila za pobyt a peniaze od pacienta vym\u00e1hala po podp\u00edsan\u00ed formul\u00e1ra na identifik\u00e1ciu v\u00fdnimiek. Pri manu\u00e1lnom vykon\u00e1van\u00ed si to vy\u017eadovalo dlh\u00e9 telefon\u00e1ty a mno\u017estvo opakuj\u00facich sa manu\u00e1lnych \u00fakonov.<\/p>\n<p>Klient zaviedol rie\u0161enie RPA na automatiz\u00e1ciu \u017eiadost\u00ed z nemocn\u00edc, denn\u00fdch klin\u00edk a lek\u00e1rn\u00ed. Vplyv bol v\u00fdznamn\u00fd, \u010do viedlo pois\u0165ov\u0148u k zlep\u0161eniu a centraliz\u00e1cii oper\u00e1ci\u00ed, \u010d\u00edm sa dosiahli \u00faspory v ust\u00e1lenom stave takmer 50 % a celkov\u00fd pr\u00ednos n\u00e1kladov 46 %.<\/p>\n<p>T\u00e1to pr\u00edpadov\u00e1 \u0161t\u00fadia ukazuje, ako je automatiz\u00e1cia robotick\u00fdch procesov r\u00fdchlej\u0161ia, lacnej\u0161ia a presnej\u0161ia, \u010do vedie k spokojnej\u0161\u00edm z\u00e1kazn\u00edkom a vy\u0161\u0161ej produktivite.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Vyzvy_spojene_s_implementaciou_RPA\"><\/span><strong>V\u00fdzvy spojen\u00e9 s implement\u00e1ciou RPA  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"v_sektore_poistovnictva\"><\/span><strong>v sektore pois\u0165ovn\u00edctva<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-29407\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2022\/07\/challenges-load-testing-1024x683.jpeg\" alt=\"testovanie z\u00e1\u0165a\u017ee a RPA\" width=\"542\" height=\"361\"><\/p>\n<p>Hoci s\u00fa v\u00fdhody RPA pri spracovan\u00ed poistn\u00fdch udalost\u00ed a upisovan\u00ed zrejm\u00e9, existuj\u00fa ur\u010dit\u00e9 v\u00fdzvy, ktor\u00e9 musia firmy prekona\u0165, aby zo svojej implement\u00e1cie RPA vy\u0165a\u017eili \u010do najviac.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Starsia_infrastruktura\"><\/span><strong>#1. Star\u0161ia infra\u0161trukt\u00fara<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ako u\u017e bolo spomenut\u00e9, mnoh\u00e9 pois\u0165ovne vyu\u017e\u00edvaj\u00fa star\u0161ie syst\u00e9my. Ve\u013ek\u00e1 \u010das\u0165 tejto infra\u0161trukt\u00fary bola navrhnut\u00e1 d\u00e1vno predt\u00fdm, ako sa za\u010dalo hovori\u0165 o cloud computingu alebo vzdialenom pr\u00edstupe, \u010do znamen\u00e1, \u017ee softv\u00e9r nie je jednoduch\u00e9 integrova\u0165 s rie\u0161eniami RPA.<\/p>\n<p>Napriek t\u00fdmto v\u00fdzvam existuje nieko\u013eko sp\u00f4sobov, ako m\u00f4\u017eu organiz\u00e1cie preklen\u00fa\u0165 priepas\u0165 medzi svoj\u00edm existuj\u00facim zastaran\u00fdm a zlo\u017eit\u00fdm softv\u00e9rom a modern\u00fdmi n\u00e1strojmi RPA. Na za\u010diatok, technol\u00f3gia screen-scraping dok\u00e1\u017ee extrahova\u0165 \u00fadaje z rozhran\u00ed a pren\u00e1\u0161a\u0165 ich do cloudov\u00fdch syst\u00e9mov. Podobne m\u00f4\u017eu pois\u0165ovne presk\u00fama\u0165 API alebo dokonca vytvori\u0165 middleware na prepojenie star\u0161\u00edch syst\u00e9mov.<\/p>\n<p>Celkovo mo\u017eno poveda\u0165, \u017ee hoci je k dispoz\u00edcii ve\u013ea mo\u017enost\u00ed, ve\u013ea z\u00e1vis\u00ed od \u0161pecif\u00edk poistn\u00e9ho softv\u00e9ru. N\u00e1stroje RPA, ako je <a href=\"https:\/\/www.zaptest.com\/sk\">ZAPTEST<\/a>, m\u00f4\u017eu poskytn\u00fa\u0165 flexibilitu, ktor\u00fa potrebujete na zabezpe\u010denie vysokej \u00farovne kvality \u00fadajov, bezpe\u010dnosti a kompatibility syst\u00e9mu. A \u010do je azda najd\u00f4le\u017eitej\u0161ie, ZAPTEST Enterprise sa dod\u00e1va aj s v\u00fdkonn\u00fdmi n\u00e1strojmi na automatiz\u00e1ciu testovania softv\u00e9ru a asistenciou experta ZAP, ktor\u00fd v\u00e1m pom\u00f4\u017ee s pl\u00e1novan\u00edm, implement\u00e1ciou, nasaden\u00edm, testovan\u00edm a \u00fadr\u017ebou projektu RPA.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Kvalita_udajov\"><\/span><strong>#2. Kvalita \u00fadajov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ka\u017ed\u00e1 implement\u00e1cia RPA potrebuje jasn\u00e9 a presn\u00e9 inform\u00e1cie. Mnoh\u00e9 pois\u0165ovne v\u0161ak uchov\u00e1vaj\u00fa \u00fadaje v r\u00e1mci sil, \u010do m\u00f4\u017ee sp\u00f4sobi\u0165 ur\u010dit\u00e9 probl\u00e9my, ke\u010f ide o centraliz\u00e1ciu inform\u00e1ci\u00ed pre automatiza\u010dn\u00e9 rie\u0161enia. RPA m\u00f4\u017ee pom\u00f4c\u0165 pri migr\u00e1cii t\u00fdchto \u00fadajov do cloudov\u00fdch syst\u00e9mov alebo on-prem datab\u00e1z. Navy\u0161e m\u00f4\u017ee pom\u00f4c\u0165 zabezpe\u010di\u0165 komplexn\u00fd zber a vymaz\u00e1vanie \u00fadajov.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Komplexne_rozhodovanie\"><\/span><strong>#3. Komplexn\u00e9 rozhodovanie<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>RPA je vytvoren\u00e1 na spracovanie ve\u013ekoobjemov\u00fdch, predv\u00eddate\u013en\u00fdch \u00faloh. Ak v\u0161ak chc\u00fa pois\u0165ovne z t\u00fdchto n\u00e1strojov vy\u0165a\u017ei\u0165 \u010do najviac, bud\u00fa musie\u0165 spracova\u0165 ne\u0161trukt\u00farovan\u00e9 \u00fadaje a v\u00fdnimky a prij\u00edma\u0165 rozhodnutia.<\/p>\n<p>Na\u0161\u0165astie n\u00e1stroje RPA, ktor\u00e9 s\u00fa integrovan\u00e9 s umelou inteligenciou, m\u00f4\u017eu pon\u00faknu\u0165 to najlep\u0161ie z oboch svetov. RPA zvl\u00e1dne n\u00e1ro\u010dn\u00fa pr\u00e1cu, pri\u010dom kognit\u00edvne n\u00e1stroje AI dok\u00e1\u017eu \u010d\u00edta\u0165 ne\u0161trukt\u00farovan\u00e9 \u00fadaje, prij\u00edma\u0165 rozhodnutia a rie\u0161i\u0165 v\u00fdnimky.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Dodrziavanie_predpisov\"><\/span><strong>#4. Dodr\u017eiavanie predpisov<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nekompromisn\u00e9 regula\u010dn\u00e9 po\u017eiadavky a neust\u00e1le sa vyv\u00edjaj\u00face z\u00e1kony o ochrane osobn\u00fdch \u00fadajov s\u00fa z\u00e1\u0165a\u017eou, ktor\u00fa si pois\u0165ovne a\u017e pr\u00edli\u0161 dobre uvedomuj\u00fa. Implement\u00e1cia rie\u0161en\u00ed RPA si bude vy\u017eadova\u0165 pl\u00e1novanie, aby sa zabezpe\u010dilo bezpe\u010dn\u00e9 a zodpovedn\u00e9 zaobch\u00e1dzanie s \u00fadajmi.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Trendy_v_oblasti_RPA_v_poistovnictve\"><\/span><strong>Trendy v oblasti RPA v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img data-dominant-color=\"111720\" data-has-transparency=\"false\" style=\"--dominant-color: #111720;\" decoding=\"async\" class=\"aligncenter size-large wp-image-72881 not-transparent\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-1024x682.webp\" alt=\"Trendy a ve\u013ekos\u0165 trhu rpa\" width=\"1024\" height=\"682\" srcset=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-1024x682.webp 1024w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-300x200.webp 300w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-768x511.webp 768w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-1536x1022.webp 1536w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-1080x719.webp 1080w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-1280x852.webp 1280w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-980x652.webp 980w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-480x320.webp 480w, https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/Robotic-Process-Automation-RPA-Market-Size-Share-Growth-Trends-Analysis-1-jpeg.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>RPA dosahuje v pois\u0165ovn\u00edctve obrovsk\u00fd pokrok v\u010faka svojej flexibilite a integr\u00e1cii s n\u00e1strojmi AI\/ML a \u010fal\u0161\u00edmi technol\u00f3giami. Po\u010fme presk\u00fama\u0165 niektor\u00e9 z hlavn\u00fdch trendov v oblasti RPA v pois\u0165ovn\u00edctve.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Viackanalova_komunikacia\"><\/span><strong>#1. Viackan\u00e1lov\u00e1 komunik\u00e1cia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pois\u0165ovn\u00edctvo sa ove\u013ea viac orientuje na z\u00e1kazn\u00edka. \u010ciasto\u010dne to s\u00favis\u00ed s konkurenciou a meniacimi sa po\u017eiadavkami spotrebite\u013eov. Chatboty a inteligentn\u00ed virtu\u00e1lni asistenti LLM m\u00f4\u017eu pracova\u0165 v r\u00e1mci celej cesty z\u00e1kazn\u00edka a poskytova\u0165 personalizovan\u00e9 slu\u017eby prostredn\u00edctvom e-mailu, textu, soci\u00e1lnych m\u00e9di\u00ed alebo platforiem messenger. Mo\u017enosti samoobsluhy pre z\u00e1kazn\u00edkov poskytovan\u00e9 24 hod\u00edn denne sa spoja s n\u00e1strojmi RPA, ktor\u00e9 dok\u00e1\u017eu odosiela\u0165 a prij\u00edma\u0165 \u00fadaje a zabezpe\u010dova\u0165 aktualiz\u00e1ciu z\u00e1znamov v re\u00e1lnom \u010dase.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Hodnotenie_rizik_s_pomocou_umelej_inteligencie\"><\/span><strong>#2. Hodnotenie riz\u00edk s pomocou umelej inteligencie<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Modely zalo\u017een\u00e9 na umelej inteligencii sa u\u017e pou\u017e\u00edvaj\u00fa v pois\u0165ovn\u00edctve. Predpovede a poznatky, ktor\u00e9 generuj\u00fa, s\u00fa v\u0161ak len tak\u00e9 dobr\u00e9, ak\u00e9 dobr\u00e9 s\u00fa ich vstupn\u00e9 \u00fadaje. N\u00e1stroje RPA pom\u00e1haj\u00fa t\u00edmom zbiera\u0165, \u010disti\u0165 a odosiela\u0165 \u00fadaje do predikt\u00edvnych modelov, aby pomohli pois\u0165ovniam dosiahnu\u0165 vy\u0161\u0161iu \u00farove\u0148 presnosti a preh\u013eadu, ktor\u00e9 zmier\u0148uj\u00fa rizik\u00e1 a chyby a zvy\u0161uj\u00fa ziskovos\u0165.<\/p>\n<p>Okrem toho sa kognit\u00edvne n\u00e1stroje AI vyu\u017e\u00edvaj\u00fa aj na odha\u013eovanie podvodov, ktor\u00e9 v bud\u00facnosti zmiernia riziko a pom\u00f4\u017eu pois\u0165ovniam udr\u017ea\u0165 si v\u00e4\u010d\u0161iu konkurencieschopnos\u0165.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Nastroje_s_nizkym_a_ziadnym_kodom_a_automatizacia_testovania\"><\/span><strong>#3. N\u00e1stroje s n\u00edzkym a \u017eiadnym k\u00f3dom a automatiz\u00e1cia testovania<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V pois\u0165ovn\u00edctve sa \u010doraz \u010dastej\u0161ie pou\u017e\u00edvaj\u00fa n\u00e1stroje s n\u00edzkym a \u017eiadnym k\u00f3dom, ktor\u00e9 pom\u00e1haj\u00fa vytv\u00e1ra\u0165 prisp\u00f4soben\u00e9 aplik\u00e1cie. V minulosti potrebovali t\u00edmy na vytv\u00e1ranie a testovanie aplik\u00e1ci\u00ed hlbok\u00e9 znalosti k\u00f3dovania. V s\u00fa\u010dasnosti vyu\u017e\u00edvaj\u00fa netechnick\u00e9 t\u00edmy a v\u00fdvoj\u00e1ri n\u00e1stroje na r\u00fdchle vytv\u00e1ranie <a href=\"https:\/\/www.zaptest.com\/sk\/kompletny-sprievodca-automatizaciou-testovania-softveru\">automatiza\u010dn\u00fdch<\/a> n\u00e1strojov bez k\u00f3du a n\u00e1strojov na <a href=\"https:\/\/www.zaptest.com\/sk\/kompletny-sprievodca-automatizaciou-testovania-softveru\">automatiz\u00e1ciu testovania softv\u00e9ru<\/a>.<\/p>\n<p>V\u010faka t\u00fdmto pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00fdm n\u00e1strojom s rozhraniami typu drag-and-drop m\u00f4\u017eu pois\u0165ovne lep\u0161ie reagova\u0165 na potreby spotrebite\u013eov a skr\u00e1ti\u0165 \u017eivotn\u00fd cyklus v\u00fdvoja softv\u00e9ru. Mo\u017eno e\u0161te v\u00fdznamnej\u0161ie je, \u017ee zni\u017euje n\u00e1klady na uvedenie n\u00e1strojov na trh, \u010do m\u00f4\u017ee zlep\u0161i\u0165 slu\u017eby z\u00e1kazn\u00edkom a n\u00e1stup do zamestnania, ako aj intern\u00e9 automatiza\u010dn\u00e9 n\u00e1stroje, ktor\u00e9 pom\u00e1haj\u00fa oslobodi\u0165 zamestnancov od opakuj\u00facich sa \u00faloh.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Riadena_RPA\"><\/span><strong>#4. Riaden\u00e1 RPA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nedostatok zru\u010dnost\u00ed v oblasti IT znamen\u00e1, \u017ee niektor\u00e9 pois\u0165ovne, ktor\u00e9 chc\u00fa zavies\u0165 rie\u0161enia automatiz\u00e1cie, zaznamenali oneskorenie alebo odlo\u017eenie projektov. Navy\u0161e, doplnenie person\u00e1lu IT s potrebn\u00fdmi odborn\u00fdmi znalos\u0165ami je \u010dasto pomerne n\u00e1kladn\u00e9. V d\u00f4sledku toho sa \u010doraz viac pois\u0165ovn\u00ed obracia na slu\u017eby RPA, ktor\u00e9 im pom\u00e1haj\u00fa v ka\u017edej f\u00e1ze implement\u00e1cie projektu.<\/p>\n<p>Klienti ZAPTEST Enterprise m\u00f4\u017eu vyu\u017e\u00edva\u0165 tento druh slu\u017eby. Okrem toho, \u017ee pois\u0165ovne z\u00edskaj\u00fa prvotriedne n\u00e1stroje na automatiz\u00e1ciu RPA a testovanie, m\u00f4\u017eu tie\u017e vyu\u017e\u00edva\u0165 v\u00fdhody experta ZAP, ktor\u00fd im pom\u00f4\u017ee s pl\u00e1novan\u00edm, nasaden\u00edm a \u00fadr\u017ebou.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Centra_excelentnosti_RPA_CoE\"><\/span><strong>#5. Centr\u00e1 excelentnosti RPA (CoE)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Mnoh\u00e9 pois\u0165ovne si uvedomuj\u00fa, \u017ee RPA bude hra\u0165 ve\u013ek\u00fa \u00falohu v bud\u00facnosti tohto odvetvia. V d\u00f4sledku toho zabezpe\u010duj\u00fa svoje podnikanie do bud\u00facnosti t\u00fdm, \u017ee vytv\u00e1raj\u00fa centr\u00e1 excelentnosti RPA (CoE), aby boli v dobrej poz\u00edcii a mohli vyu\u017e\u00edva\u0165 nespo\u010detn\u00e9 v\u00fdhody automatiza\u010dnej technol\u00f3gie.<\/p>\n<p>Invest\u00edcia do RPA CoE pom\u00e1ha vyplni\u0165 medzeru v zru\u010dnostiach, podporuje inov\u00e1cie a pom\u00e1ha t\u00edmom identifikova\u0165 procesy, ktor\u00e9 s\u00fa zrel\u00e9 na automatiz\u00e1ciu.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Buducnost_robotickych_procesov\"><\/span><strong>Bud\u00facnos\u0165 robotick\u00fdch procesov  <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Automatizacia_v_poistovnictve-2\"><\/span><strong>Automatiz\u00e1cia v pois\u0165ovn\u00edctve<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-73033\" src=\"https:\/\/www.zaptest.com\/wp-content\/uploads\/2023\/12\/25.png\" alt=\"bud\u00facnos\u0165 rpa\" width=\"573\" height=\"322\"><\/p>\n<p>Pois\u0165ovn\u00edctvo je odvetvie bohat\u00e9 na \u00fadaje, ktor\u00e9 sa vo ve\u013ekej miere spolieha na rozhodnutia zalo\u017een\u00e9 na pravidl\u00e1ch a predikt\u00edvnu anal\u00fdzu. In\u00fdmi slovami, je to odvetvie, ktor\u00e9 bude na\u010falej revolu\u010dne ovplyv\u0148ovan\u00e9 RPA a AI. Pozrime sa, ako n\u00e1stroje RPA ovplyvnia pois\u0165ovne bud\u00facnosti.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Asistovane_poistenie_RPA\"><\/span><strong>1. Asistovan\u00e9 poistenie RPA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Aplik\u00e1cie RPA v pois\u0165ovn\u00edctve sa zvy\u010dajne zameriavaj\u00fa na back-end procesy. Asistovan\u00e1 RPA v\u0161ak zabezpe\u010d\u00ed bezprobl\u00e9mov\u00fa interakciu s pracovn\u00edkmi slu\u017eieb z\u00e1kazn\u00edkom na prednej strane a pom\u00f4\u017ee im r\u00fdchlo a jednoducho vybavi\u0165 po\u017eiadavky spotrebite\u013eov automatiz\u00e1ciou zad\u00e1vania a odvol\u00e1vania \u00fadajov, anal\u00fdzou inform\u00e1ci\u00ed na pomoc pri rozhodovan\u00ed a zasielan\u00edm relevantnej komunik\u00e1cie poistencom.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Hyperautomatizacia\"><\/span><strong>2. Hyperautomatiz\u00e1cia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pois\u0165ovn\u00edctvo je mas\u00edvne zalo\u017een\u00e9 na \u00fadajoch. <a href=\"https:\/\/www.zaptest.com\/hyperautomation\">Hyperautomatiz\u00e1cia<\/a>, ktor\u00e1 bude zah\u0155\u0148a\u0165 kombin\u00e1ciu RPA, AI, ML a \u010fal\u0161\u00edch technol\u00f3gi\u00ed, by mohla automatizova\u0165 upisovanie, spracovanie poistn\u00fdch udalost\u00ed, odha\u013eovanie podvodov, slu\u017eby z\u00e1kazn\u00edkom a \u010fal\u0161ie. V\u00fdsledkom by mohol by\u0165 plne automatizovan\u00fd pois\u0165ovac\u00ed makl\u00e9r s vysokou kvalitou a r\u00fdchlymi slu\u017ebami pri n\u00edzkych n\u00e1kladoch.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Telematika_a_internet_veci\"><\/span><strong>3. Telematika a internet vec\u00ed<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Hoci internet vec\u00ed mo\u017eno nesplnil svoje s\u013euby, v pois\u0165ovn\u00edctve je st\u00e1le ve\u013ea priestoru pre inteligentn\u00e9 senzory a podobn\u00e9 technol\u00f3gie. N\u00e1stroje RPA v oblasti poistenia P&amp;C by sa mohli prepoji\u0165 s inteligentn\u00fdmi dom\u00e1cnos\u0165ami a autami na overovanie poistn\u00fdch udalost\u00ed, zatia\u013e \u010do telematick\u00e9 \u00fadaje by mohli sledova\u0165 veci, ako s\u00fa aut\u00e1 alebo cvi\u010denie a aktivity prostredn\u00edctvom smartf\u00f3nov alebo nosite\u013en\u00fdch zariaden\u00ed.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Komplexne_modely_rizik\"><\/span><strong>4. Komplexn\u00e9 modely riz\u00edk<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Hoci modely riz\u00edk u\u017e maj\u00fa sol\u00eddnu \u00farove\u0148 presnosti, n\u00e1stroje AI\/ML by mohli tieto predpovede urobi\u0165 takmer proakt\u00edvnymi. S dostato\u010dn\u00fdm mno\u017estvom \u00fadajov a spr\u00e1vnymi analytick\u00fdmi n\u00e1strojmi by t\u00e1to technol\u00f3gia mohla vytv\u00e1ra\u0165 vysoko personalizovan\u00e9 predpovede s neomylnou presnos\u0165ou a u\u0161etri\u0165 tak priemyslu miliardy ro\u010dne.<\/p>\n<p>RPA s podporou umelej inteligencie v pois\u0165ovn\u00edctve by v\u0161ak mohla narazi\u0165 na etick\u00e9 probl\u00e9my t\u00fdkaj\u00face sa \u00fadajov pou\u017e\u00edvate\u013eov. <a href=\"https:\/\/www.theguardian.com\/money\/2016\/nov\/06\/insurers-use-facebook-weekly-shop-social-media-judgment-potential-risk#:~:text=%E2%80%9CYou%20can't%20buy%20access,have%20publicly%20recommended%20or%20shared.\">Niektor\u00ed pois\u0165ovatelia<\/a> u\u017e v roku 2016 <a href=\"https:\/\/www.theguardian.com\/money\/2016\/nov\/06\/insurers-use-facebook-weekly-shop-social-media-judgment-potential-risk#:~:text=%E2%80%9CYou%20can't%20buy%20access,have%20publicly%20recommended%20or%20shared.\">priznali, \u017ee pri hodnoten\u00ed rizika sa pozeraj\u00fa na \u00fa\u010dty poistencov na soci\u00e1lnych sie\u0165ach<\/a>. Re\u0165azec supermarketov Tesco pou\u017e\u00edva \u00fadaje z karty Clubcard na ur\u010denie rizikov\u00e9ho sk\u00f3re dom\u00e1cnost\u00ed pre svoje finan\u010dn\u00e9 slu\u017eby.<\/p>\n<p>O tom, \u010di sa tieto nedeklarovan\u00e9 inform\u00e1cie bud\u00fa pou\u017e\u00edva\u0165 v r\u00e1mci automatiz\u00e1cie spracovania \u017eiadost\u00ed, mo\u017eno len \u0161pekulova\u0165. Pois\u0165ovne bud\u00fa musie\u0165 zv\u00e1\u017ei\u0165 ziskovos\u0165 tohto pr\u00edstupu v porovnan\u00ed s etick\u00fdmi ot\u00e1zkami a mo\u017en\u00fdm po\u0161koden\u00edm dobrej povesti.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Zaverecne_myslienky\"><\/span><strong>Z\u00e1vere\u010dn\u00e9 my\u0161lienky<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Robotick\u00e1 automatiz\u00e1cia procesov v pois\u0165ovn\u00edctve prin\u00e1\u0161a mnoho v\u00fdhod. RPA v pois\u0165ovn\u00edctve pom\u00e1ha zni\u017eova\u0165 n\u00e1klady, zvy\u0161ova\u0165 produktivitu a zlep\u0161ova\u0165 z\u00e1kazn\u00edcku sk\u00fasenos\u0165 a m\u00f4\u017ee prinies\u0165 p\u00f4sobiv\u00fa n\u00e1vratnos\u0165 invest\u00edci\u00ed.<\/p>\n<p>Automatiz\u00e1cia poistn\u00fdch udalost\u00ed a upisovanie s\u00fa pravdepodobne dva najpresved\u010divej\u0161ie pr\u00edpady pou\u017eitia RPA v sektore. Tieto \u010dasovo a informa\u010dne n\u00e1ro\u010dn\u00e9 \u00falohy si v s\u00fa\u010dasnosti v pois\u0165ovn\u00edctve vy\u017eaduj\u00fa zna\u010dn\u00fa mieru \u013eudsk\u00e9ho z\u00e1sahu. Transform\u00e1cia v\u0161ak u\u017e prebieha. Pois\u0165ovne pom\u00e1haj\u00fa \u013eu\u010fom presta\u0165 sa ob\u00e1va\u0165 o svoju bud\u00facnos\u0165; technol\u00f3gia RPA rob\u00ed to ist\u00e9 pre pois\u0165ovne.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Robotick\u00e1 automatiz\u00e1cia procesov v pois\u0165ovn\u00edctve je na vzostupe. Podobne ako v in\u00fdch odvetviach, ktor\u00e9 maj\u00fa ve\u013ea \u00faloh zalo\u017een\u00fdch na pravidl\u00e1ch a opakuj\u00facich sa \u00faloh\u00e1ch, m\u00f4\u017ee RPA pom\u00f4c\u0165 organiz\u00e1ci\u00e1m dosiahnu\u0165 r\u00fdchlej\u0161ie, n\u00e1kladovo efekt\u00edvnej\u0161ie a bezchybn\u00e9 procesy, ktor\u00e9 uvo\u013enia existuj\u00facich zamestnancov na pr\u00e1cu, ktor\u00e1 m\u00e1 v\u00e4\u010d\u0161iu hodnotu. Upisovanie poistiek a automatiz\u00e1cia poistn\u00fdch udalost\u00ed s\u00fa dve z hlavn\u00fdch [&hellip;]<\/p>\n","protected":false},"author":14624,"featured_media":73522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Robotick\u00e1 automatiz\u00e1cia procesov (RPA) v pois\u0165ovn\u00edctve","_seopress_titles_desc":"Zistite viac o RPA v pois\u0165ovn\u00edctve: ve\u013ekos\u0165 trhu, faktory ovplyv\u0148uj\u00face automatiz\u00e1ciu robotick\u00fdch procesov v tejto oblasti, v\u00fdzvy RPA v pois\u0165ovn\u00edctve a \u010fal\u0161ie!","_seopress_robots_index":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":"","beyondwords_generate_audio":"","beyondwords_integration_method":"","beyondwords_project_id":"","beyondwords_content_id":"","beyondwords_preview_token":"","beyondwords_player_content":"","beyondwords_player_style":"","beyondwords_language_code":"","beyondwords_language_id":"","beyondwords_title_voice_id":"","beyondwords_body_voice_id":"","beyondwords_summary_voice_id":"","beyondwords_error_message":"","beyondwords_disabled":"","beyondwords_delete_content":"","beyondwords_podcast_id":"","beyondwords_hash":"","publish_post_to_speechkit":"","speechkit_hash":"","speechkit_generate_audio":"","speechkit_project_id":"","speechkit_podcast_id":"","speechkit_error_message":"","speechkit_disabled":"","speechkit_access_key":"","speechkit_error":"","speechkit_info":"","speechkit_response":"","speechkit_retries":"","speechkit_status":"","speechkit_updated_at":"","_speechkit_link":"","_speechkit_text":""},"categories":[330],"tags":[],"class_list":{"0":"post-73515","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-roboticka-automatizacia-procesov"},"acf":{"short_name":"RPA v pois\u0165ovn\u00edctve"},"_links":{"self":[{"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/posts\/73515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/users\/14624"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/comments?post=73515"}],"version-history":[{"count":1,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/posts\/73515\/revisions"}],"predecessor-version":[{"id":74085,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/posts\/73515\/revisions\/74085"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/media\/73522"}],"wp:attachment":[{"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/media?parent=73515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/categories?post=73515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zaptest.com\/sk\/wp-json\/wp\/v2\/tags?post=73515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}