Application error

[Marco MalziottiParticipant]

I am attaching a system event reported following an attempt to run zaptest free version 23.3.2.
Zaptet does not run!
I have already tried to uninstall zaptest, deleted folders in c:Program files and %USERPROFILE% and their references in the registry.
I also tried uninstalling the .NET framework and reinstalling it.
No positive results!
I repeated everything on two PCs:
system information of machine 1 (remote):
– OS Name Microsoft Windows 10 Pro
– System Manufacturer VMware, Inc.
– System Model VMware Virtual Platform
– System Type x64-based PC
– System SKU
– Processor Intel(R) Xeon(R) CPU E5-2698 v4 @ 2.20GHz, 2197 Mhz, 4 Core(s), 4 Logical Processor(s)
– BIOS Version/Date Phoenix Technologies LTD 6.00, 12/12/2018
– Installed Physical Memory (RAM) 35.0 GB
– Total Virtual Memory 40.2 GB
– Installed Microsoft .NET : 4.8

system information of machine 2 (local):
– OS Name SO Microsoft Windows 10 Pro
– System Manufacturer LENOVO
– System Model 20QES65U00
– System Type PC basato su x64
– System SKU LENOVO_MT_20QE_BU_Think_FM_ThinkPad X1 Carbon 7th
– Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 core, 8 processori logici
– BIOS Version/Date LENOVO N2HET72W (1.55 ), 27/09/2022
– Installed Physical Memory (RAM) 16,0 GB
– Total Virtual Memory 18,2 GB
– Installed Microsoft .NET : 4.8

folder shared until Jul 18, 2023:
https://octospa-my.sharepoint.com/:f:/g/personal/m_malziotti_octotelematics_com/EpfL3NTyf3FLvbchyMh1atEBNOnj2aa3TnMvrgU5kjMqQg?e=sV1mzo

Thank you.
Marco Malziotti

[Sasha ZAPModerator]

Hello Marco,
If you enable ZAPTEST in your “CrowdStrike Falcon Sensor” app does ZAPTEST works as epected?
Please advise.
Thanks,
ZAPTEST Team

[Marco MalziottiParticipant]

Yes antivirus is disabled for Zaptest on machine 2.
On machine 1 there is no antivirus.
Thanks,
M2

[Marco MalziottiParticipant]

Previously, even with active antivirus, at least zaptest started. Now Zaptest no longer starts.

[Sasha ZAPModerator]

Hello Marco,
I’m sorry for the confusion:
When you write “yes” do you mean if you enable ZAPTEST in your “CrowdStrike Falcon Sensor” app does ZAPTEST works as expected?
If yes then the above issue refers also to the “CrowdStrike Falcon Sensor” app?
Please advise.
Thanks,
ZAPTEST Team

[Marco MalziottiParticipant]

In same shared folder, now I’ve stored olso Zaptest CrashDumps.

[Sasha ZAPModerator]

Thanks Marco, I’ve forwarded your issue to our R&D team, I’ll keep you updated on this.
Thanks,
ZAPTEST Team

[Marco MalziottiParticipant]

I can’t re-enable antivirus on any machine.
As indicated above, the problem is before the antivirus comes into play.
Thanks
Marco Malziotti

[Sasha ZAPModerator]

Hello Marco,
I’ve just got a response from our R&D team, they’ve fixed the issue:
Please try again to execute ZAPTEST Free Edition (No need to reinstall it, just restart ZAPTEST).
Please let me know if all is OK now.
Thanks,
ZAPTES Team

• This reply was modified 9 months, 3 weeks ago by Sasha ZAP.

[Marco MalziottiParticipant]

Yes, now the application runs correctly.
Thank you.

Marco Malziotti

[Sasha ZAPModerator]

Thank you Marco for letting us know.
Thanks,
ZAPTEST Team.

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